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Business Profile

Construction Equipment

Trenchers Plus, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

This profile includes complaints for Trenchers Plus, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trenchers Plus, Inc has 2 locations, listed below.

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    • Trenchers Plus, Inc

      2309 Highway 13 W Burnsville, MN 55337-1771

    • Trenchers Plus, Inc

      2210 26th St S Moorhead, MN 56560-5912

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We dropped off a piece of equipment over three months ago, to ********'s Plus in **********. We asked them to examine the machine to see why it wouldn't run and then let us know what solutions they had. As the months progressed we heard little to no information from them. When we would call they would say something about parts being or order or make up an excuse as to why we hadn't heard from them. Fast forward to this week, they emailed us and said its been repaired and sent us a bill for 12k! We paid **** for this machine, and its ********************************************************* run any repairs by us, even though we called repeatedly. There is no way we would have agreed to the repairs or anything even close to this figure. We would sold the machine for parts to someone. Its not even worth half that cost. We have not paid them yet, but are not willing to pay this kind of astronomical amount for repairs we did not authorize and were never given an estimate for.

      Business Response

      Date: 09/18/2023

      Dear **********************,

      Regarding case ID ********

      Trenchers Plus is very sorry this complaint has been turned in to you.
      We can assure you a program has been instilled as a standard operating procedure to assure this type of complaint will not happen again. We have moving forward , install a automated customer response program, that will get the customers authorization to move forward with any additional repairs.

      This Case Maxi Sneaker B series, was brought in by ***** and not working and we agreed at that time, to repair this unit.  Trenchers Plus found that starter was bad and requested permission to repair it. Customer also agreed to perform oil and filter change and all hydraulic oil and filters. Upon servicing machine, we found fuel pump gasket leaking, Oil pan with small crack, which involves taking apart a lot of the machine. Once apart, we noticed most of the hydraulic hoses where damaged and needed replacing. We replaced them and reassembled the machine. This older model machine is very hard to get parts for, and took longer them we thought due to the long wait times.

      As you can see, Trenchers Plus is a A+ BBB rated company, and we are very willing and committed to work with ********************* in resolving this dispute.

      *********************************,

      Please contact me to discuss this matter in detail:

      *************************** GM

      ************ Mobile

       

       

       

       

       

       

    Trenchers Plus, Inc is NOT a BBB Accredited Business.

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