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Business Profile

Credit Card Processing Services

CashPass Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a prepaid **** card issued by ****************************. I am trying to check the balance on the card. The information on the card states to contact PAL Card Minnesota LLC, dba CashPass, at ************** but that number has been disconnected. Im hoping you can provide me with the information I need to be able to check the balance.Thank you in advance for your time.

    Business Response

    Date: 11/29/2024

    Hello, I have received your inquiry and wanted to let you know that the ***************************** card programs managed buy PAL Card were wound down around this time last year.   Please reach out to ****************************, if you have any further questions.  The phone number they provided us is: ************.

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I also received a CashPass reloadable debit card for participating in a medical study. Im looking to access the funds and the card is expired with support no longer available. I see others have had this issue and am just looking for the right contact info.

    Business Response

    Date: 11/11/2024

    Our apologies for the inconvenience that this card program has been wound down.  The issuing Bank MCB (*****************************) would be who you would want to contact with any questions. 

    The number they gave us to provide is: ************

    Customer Answer

    Date: 11/11/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:06/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a ** Payer cash card as part of a medical study I was participating in. The card was loaded with money periodically for my participation in the study starting in the year 2021. I didnt use the card and it had a sum of money loaded on it. This week I decided to use the funds. But the card is expired and the company listed on the back of the card and phone number for that company (Cashpass and PAL Card) are disconnected. I cannot check the balance. I need a replacement card and access to my funds. There is no alternate number that comes up on a ****** search. so I cannot reach anyone. I do see that others with a similar issue did receive a response from this company. I hope I do too.

    Business Response

    Date: 06/10/2024

    Hello,

    Please reach out to ***************************** their phone# is ************. They are handling all previously managed CashPass card accounts.

    Best Regards,

    ***

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a ** Payer cash card as part of a study I was participating in. The card was loaded with money periodically for my participation in the study starting in Nov of 2022. I stopped receiving money on this card earlier this year but have held onto it. Now less than a year later I am unable to check the balance on this card. The phone number on the back of the card is defunct and all of the ** Payer websites only say "call the number on the back of your card". There is no other online portal, app, or phone number that I have been able to reach anywhere. When a business's sole service and responsibility is handling customer's money that is unacceptable and frankly seems very shady. I believe that consumers have a right to access their balances and deserve protection from companies that would stand to gain from the loss of consumer funds, and I hope the BBB does as well.

    Business Response

    Date: 08/28/2023

    We reached out to the cardholder directly and provided the balance of the card. 

    Best Regards.

CashPass Network is NOT a BBB Accredited Business.

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