Reviews

This profile includes reviews for TruStone Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TruStone Financial has 14 locations, listed below.

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  TruStone Financial

  1400 Riverwood Dr Burnsville, MN 55337-1557

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  TruStone Financial

  6303 Old Central Ave NE Fridley, MN 55432-5111

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  TruStone Financial

  2772 E 82nd St Bloomington, MN 55425-1365

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  TruStone Financial

  4290 Dean Lakes Blvd Shakopee, MN 55379-2828

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  Trustone Financial Credit Union

  2707 30th Ave Kenosha, WI 53144

Review Details

• Review fromLisa S

  Date: 04/06/2024

  1 star
  Incompetence at its finest. I had credit protection on a car loan I transferred to Firefly CU. Everything was fine until I had an health issue and needed to file a claim with the insurance company. For 18 MONTHS Is so-called employee. Refuse to return my phone calls. Or emails and would leave a message saying, have a nice day. Very ill and not working. I was forced to make payments for 18 months. Trustone merged with firefly. Now is the real joke. The car was current I made $420 PMTS for 5 Yrs. The car was totaled out & my ins co sent Trustone a ck for $14,800. They immediately removed my car payment history online kept he entire 18k+ Didn't tell me they received the check and didn't release the title. Without filing a schedule z they paid $250 To my credit card. I told the bank. I needed an accounting for how they could keep the entire amount. When the loan was only 17k to begin with And the manager at trustone told me it sounded like too much work. ?! OMG. He proceeded to call me every week and ask when I was going to make my credit card payment.? I made $25,200 in pmts on a $17,000 loan & they kept the ck for $18,400 when car was totaled. Ins thru them was supposed to make pmts for 18 mths. I did get some $$ from Ins but they are going out of their way to trash my credit, have collection agency harassing me and won't give me an accounting Of why they kept $$. TOO MUCH WORK. I couldn't return to work because my next broken IN 3 Places & have NO car + trashed my credit. They are CRIMINALS.

• Review fromAdam L

  Date: 01/26/2024

  1 star
  I filled out an auto loan application online, giving full disclosure of my Unemployment and my wife's financial income. We were approved and made an agreement with an auto dealer to buy a car. When I started looking for the money and getting a cashiers check, they told me that I was not approved any longer. After making agreements with this auto dealer and selling our other car Trustone renigged on their promise to borrow. This put us in a current hardship as we no longer have a vehicle due to the fact they told us we were approved and move forward to such. There is no accountability for Truestone financial. The manager at the Golden Valley location kept asking me if this company was legit. I believe their feelings got involved, and they decided not to give the money over what they thought to not be true. Feelings became fact over my bank account.

• Review fromSavannah C

  Date: 11/20/2023

  1 star
  Once all my loans are paid off im LEAVING THIS BANK. I cannot stand what this bank did to me. When this bank was known as Firefly Credit Union, in February of 2018, I had opened an auto loan. The process was great, great customer service, I knew and fully understood my monthly car payment. Then as of 3 weeks ago, a forced CPI insurance of $1200 was added to my car loan. Apparently, the bank had assumed I didnt have auto insurance so they added their own (infact, I did, they have all the documentation). I went into the ********, ** branch, they looked at my loan saw the active insurance and they had no answers for me. I am currently STILL fighting this. I have never ever missed a car payment before until they did this to me because I signed up for automatic payments. I am humiliated, I am hurt, and I'm so disrespected. I am told now I have late fees, I have 3 extra car payments now on top of this I have to make at once because they didnt take it out with the forced insurance and they never notified me AT ALL. I TRUSTED these people with my money and my assests. Now, I cant afford my car because the minimum monthly payment went up from what I agreed to and it wasn't my choice. If i could give 0 stars, I would.

• Review fromHeather S

  Date: 08/23/2023

  1 star
  TruStone Financial Credit Union not a penny back yet and it’s been over a week I have called I have come in and been in your faces, you are inhumane, by the 28th which you claim is resolution day, you will have gotten my cell shut off, made me miss my vehicle payment insurance payment and have taken a full 2 WEEKS (**** your “business days” ** at this time frame) to give money back you Recognize as legit fraud. On top of I obviously can’t put gas in my vehicle or buy food or anything else me or my family may NEED. If you want a credit Union who doesn’t care about you at all, go here. As soon as I have access to the money to start a new account elsewhere I will be doing so (at this point they are holding that option hostage because it costs money to open an account which I don’t have because of them, at this point it’s their fault). They had to brag to me they caught someone else’s fraud at $0.37, this pisses me off more. They never even caught mine, I did! Multiple charges of $200 until the card declined all in one day, a week day at that… never have I ever sports bet especially online, obviously SUSPICIOUS. Told them they basically stole money a friend sent to help with unauthorized pulling from a money app and they offered no reconciliation for that either because in their eyes right now I owe them. They won’t even let you stop a direct deposit because you owe them.

• Review fromLisa L

  Date: 02/21/2023

  1 star
  Ridiculous customer service. Just spoke to a crazy woman who literally spoke jibberish to me, refused to assist in any way, and then proceeded to repeat I dont care, I dont care, I dont care, I dont care! Good thing she made that clear ~ I almost thought she cared! I asked for a supervisor - she hung up while still repeating I dont care!

• Review fromJoe P

  Date: 01/12/2023

  1 star
  Trustone closed my HELOC without cause or notification, I found out 6 months later when I tried to access it (I have aCredit rating of 817). Trustone won't return calls or emails, even after overnighting a package to their compliance officer. This has to be illegal.

• Review fromDouglas M

  Date: 10/31/2022

  1 star
  Holding a check from the US **** of the ******** is laughable transparent effort to take advantage of me as their customer.Parasites.

• Review fromPat H.

  Date: 08/09/2022

  1 star
  Worst banking company experience ever, I have been a member starting 49 years ago with US Federal Credit union and never a problem, changed to Firefly, no issues, but when trustone took it over, nothing but problems. My wife and I will be looking for a new Credit union!!!! The worst!!!!!!