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Business Profile

General Contractor

Best & Fast, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/27/2022: Management sent a repairman who was not up to the job. He was in a hurry a to get the repair completed. The drywall installation had to be done twice and is still wavy. The base trim work was shoddy and had to redone by another repairman. They dirtied the carpet and left a mess in the garage that we had to clean. Overall, we paid full price for unprofessional workmen. We would not recommend Best & Fast to anyone.

    Business Response

    Date: 10/17/2022

    Dear ***************, 


    We appreciate you taking the time to give us feedback, we would never improve our service if it weren't for customers such as yourself. 


    While there is never an excuse for unprofessional workmanship, we understand that these things do happen to the best of us.  We can only hope to improve and cater to our customers who seek our services to the best of our abilities. Here, at Best and Fast we do feel we did everything in our power to improve our relationship concerning the work all throughout the process.


    There were offered solutions at the time of your concern, we offered other, skilled and professional technicians, of which was approved of while also denying the offer for a discounted rate. 


    Although our offer of a discount was denied, we will be willing and more than happy to offer you a certain allotted amount to your address in the next coming days. 


    We hope to only improve our image in the eyes of our customers, and wish you allow us the chance to do so. 


    We appreciate your feedback and wish you all the best. Thank you for letting us take care of your matter. 

    Customer Answer

    Date: 10/18/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Best & Fast, Inc. is BBB Accredited.

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