Heating and Air Conditioning
Genz-Ryan Heating, Cooling, Plumbing & ElectricalReviews
Customer Review Ratings
Average of 119 Customer Reviews
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Review fromColleen O
Date: 08/15/2022
5 starsColleen O
Date: 08/15/2022
The electrician was professional, efficient respectful. He did an inspection of the electrical service to my home and gave me information and suggestions but did not pressure me to make any decisions in the moment. I would be happy to have him provide service when needed in the future.
Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/17/2022
*******...Thank you so much for the great feedback about your Electrical Inspection, and how much you appreciated the professional demeanor and information provided by ***************! #WeLoveOurCustomersReview fromJerry S
Date: 08/10/2022
5 starsJerry S
Date: 08/10/2022
Jeff was very thorough, courteous and friendly.! He went above and beyond with his service call today. I will definitely use Genz again and request Jeff.Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/12/2022
*****...We appreciate the great feedback about ****** services, and how pleased you are with him, thank you!Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/15/2022
*****...We appreciate the great feedback about ****** services, and how pleased you are with him, thank you!Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/15/2022
*****...We appreciate the great feedback about ****** services, and how pleased you are with him, thank you!Review fromTim H
Date: 08/10/2022
4 starsHad a waterline put into refrigerator. The plumber Jordan did a great job. He did a professional job and was very informative. My only complaint was the charge. According to the average cots of having a waterline hooked to a refrigerator should cost $300-$700. My bill was $1,525 and it was a pretty basic job. I had an unfinished basement which made work easier. Might have to get other bids next time because all my friends/family said I got robbed. Like I said happy with service but cost to do job was outrageous.Review fromAngela G
Date: 08/09/2022
1 starI am extremely frustrated with this business. We called them earlier in July because our 15+ year old air conditioner wasn't working. The salesperson was very friendly as was the technician who came out to look at it initially. We did learn that our old unit was irreparable and we were convinced to buy a new unit through Genz Ryan. We decided to purchase the more expensive model of air conditioning unit at $9,000+ because the sales person claimed it offered "meat locker" cooling and quiet efficiency. We had it installed July 11th. Last week, August 3rd, I started to notice that it was not cooling our house efficiently. We had it set to 72 on a very hot day, and it wouldn't go down past 75. The breaker also tripped twice on the unit and the condenser was icing over. I called Genz Ryan and set up an appointment for them to come out. The technician who came out spent about an hour and a half here trying to figure out the problem until he deemed it a faulty part ( frustrating because it is brand new!) and he would need to order it. Here we are, a week later, with no communication from Genz Ryan. I've called them twice, once asking if we could borrow a stand alone air conditioning unit since our air conditioning is hardly cooling. I didn't receive a follow-up call from them. Today I called again to get any updates about the part and when it might arrive. Apparently there are no updates about this part at all oh but someone could bring out an air conditioning unit... days AFTER I requested it with no follow-up. This is not how you do business, installing faulty equipment at a high price and then not fulfilling your obligation to fix it in a timely manner plus, not being communicative every step of the way. I'm extremely disappointed and now at their mercy for when this part will arrive and when this problem will be fixed. We're essentially in the same position we were in with a broken air conditioner. The only difference is that we're $9,000+ poorer.Review fromEric G
Date: 08/08/2022
5 starsEric G
Date: 08/08/2022
Great experience with LT. They had to come back multiple times due to a beta testing with some new software but it was not Genz at fault. They were great with communication and did very good work.Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/09/2022
****...Thanks so much for the feedback about how pleased you are with our services and communication, we appreciate it!Review fromSue G
Date: 08/03/2022
5 starsSue G
Date: 08/03/2022
Eric came to assess a warranty question on a 2021 faucet install. He confirmed the problem, fixed it, and answered a question on an adjacent concern. Pleasant, prompt, and generous with his time.Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/04/2022
***...We appreciate your feedback about ****** warranty work, and happy to hear how pleased you are with his work and and professional demeanor...Thank you!Review fromAnantanand R
Date: 08/02/2022
2 starsAnantanand R
Date: 08/02/2022
I am extremely frustrated with the quality of service that I have received from Genz Ryan. I signed up and paid in full for an annual inspection of the plumbing in my home. I arranged my work schedule to be available for an appointment. My first appointment was canceled the evening before. I re-scheduled for a second appointment and made arrangements to be available at my home, My second appointment was canceled the evening before. I made a third appointment and again re-arranged my work schedule. My third appointment was canceled the evening before. I now have a fourth appointment. I asked to speak to someone at the managerial level to register my complaint, but I was not able to get beyond the receptionist/scheduler. I think that by any standards, this is extremely poor service and customer relations. I met my obligations by paying ahead for a service, Genz Ryan has, so far, failed to deliver on their side.Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/10/2022
Anant, We are sorry for the scheduling issues. However, were happy you were able to speak with our **************** Manager and she was able to get a technician out to your home right away to provide your service. We look forward to providing you with great service in the future!Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/11/2022
Anant, We are sorry for the scheduling issues. However, were happy you were able to speak with our **************** Manager and she was able to get a technician out to your home right away to provide your service. We look forward to providing you with great service in the future!Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/12/2022
Anant, We are sorry for the scheduling issues. However, were happy you were able to speak with our **************** Manager and she was able to get a technician out to your home right away to provide your service. We look forward to providing you with great service in the future!Review fromRomaine B
Date: 08/02/2022
5 starsRomaine B
Date: 08/02/2022
Polite, thorough and efficient. The technician did his job quickly and explained what he was doing along the way.Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/03/2022
Romaine...We truly appreciate the feedback, and happy to hear how pleased you are with his services! Thank you!Review fromRon T
Date: 08/01/2022
5 starsRon T
Date: 08/01/2022
Troy was our Air conditioner expert and he did a terrific job! Genz Ryan is our first call for help because our principle for our home is “get it right the first time” and quality long term solutions. Genz Ryan meets our expectations for both principles!Genz-Ryan Heating, Cooling, Plumbing & Electrical
Date: 08/02/2022
***...Thanks so much for the wonderful feedback about ****** visit to your home regarding your A/C, we appreciate it! We also love your principle of "get it right the first time"! #WeLoveOurCustomers
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