Reviews
This profile includes reviews for Walser Honda's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromColleen D
Date: 10/22/2024
1 starI recently went to Walser Honda to trade in a vehicle and purchase a used car. After I decided to proceed with purchasing the car I test drove, the sales associate’s demeanor changed. He became very pushy and at times condescending and rude. At that time, I felt like I had spent a lot of time at the dealership and didn’t want to walk away. After repeatedly stating I did not want to purchase any of the add-ons to my vehicle the sales associate continued to be very pushy. I excused myself and stepped outside to call my family for input. When I came back he made a couple snide comments about calling my parents. He mentioned that I could afford a more expensive payment and it wouldn’t impact my ability to pay my bills/purchase food. I felt those comments were uncalled for and crossed a line. Overall, my experience was stressful and I felt he was unprofessional. I will not be returning to Walser for any future purchases or vehicle service needs. I will not advise any of my friends or family to go there either.
Walser Honda
Date: 10/29/2024
Dear *******, Thank you for taking the time to share your experience with us. Were very sorry to hear that your visit to Walser Honda left you feeling stressed and disrespected. Your feedback is important, and we take it seriously.Our goal is always to provide a professional, respectful, and transparent experience for every guest, and its clear we fell short in your case. We understand how frustrating high-pressure situations can be, and we apologize for any discomfort you experienced during the process.We will share your concerns with our leadership team to ensure they are addressed, as this is not the type of interaction we aim to provide. While we regret losing your trust, we appreciate the opportunity to learn from this situation so we can improve moving forward.If you would like to discuss your experience further, please dont hesitate to contact our General Manager ***** ****** directly at ******************************* Thank you again for your feedback.Review fromScott W.
Date: 01/10/2023
1 starLong story short, put a deposit on a 2022 in early August. They stated CRV would be ready around Thanksgiving. Got a couple of video updates that all good, CRV being built etc. Early December told vehicle done being assigned for delivery. All good. Holidays etc. Expect delivery delay. No problem. Got a voice mail on 1/6/2023 that there is no CRV for me and they didn't know what happened. Said we sell u a 2023 CRV for 3 grand more! And Jeff overbo sales manager said he will remove the upgraded mats package to lower the price of the 2023 model! That was his olive branch for their massive mistake! Run ... Don't walk from these guys and if shake anyone's hand there count ur fingers afterwards.Walser Honda
Date: 06/27/2024
Hi *****,
We appreciate you taking the time to share your experience from January 2023. We understand how frustrating the situation with your CRV must have been, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our processes and communication. If you have any further concerns or would like to discuss this matter, please contact our General Manager *********************** at ******************************* Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust.
Review fromKara B
Date: 08/10/2022
1 starMy son from out of town traded a car in for a used Honda Civic-we then found the air conditioning wasn't cold after getting the car home. After many unanswered texts and calls my son was first told it is not their problem the it broke after we bought it. On callback a different person told me it would be covered by warranty 100%. Found it wasn't the condenser but the compressor so NO warranty to fix and cost to is around $1500-$2000 in home town. Internet search shows this to be a common issue with this car but was told "they have never heard of it". They finally offered to fix it BUT WE would have to drive the car back to MN and WE WOULD have to pay them $1500!!! so basically this is of no value to us as it would cost more to drive the car back to them only to be charged the same price we'd pay in our home town.
They sold the car with a faulty air conditioning and say they aren't responsible for anything that breaks after the sale--yes our fault we didn't notice it on test drive but would think they'd be willing to pay at least a portion of the cost to fix when we notified them right away...NOPE!!!
Worst car purchase we've ever made...would not go back to Walser Honda!!!Walser Honda
Date: 06/27/2024
Hi ****,
We appreciate you sharing your experience and are sorry to hear about the issues with your son's Honda Civic. We understand how frustrating it can be to deal with unexpected repairs, especially from out of town. We strive to provide clear communication and support for all our customers, and it's concerning to hear about the difficulties you faced in getting this resolved. While we cannot change the past, we want to assure you that your feedback is being taken seriously to improve our processes and customer service. If there's anything we can do to assist you further, please reach out to our General Manager *********************** at ******************************* We hope to have the opportunity to make things right and restore your faith in our dealership.
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