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Business Profile

Roofing Contractors

The Roof Guys
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11th of ************************************************** about the roof inspection possibly getting my roof replaced due to storm damage there was storm damage so I contacted my insurance company. They installed a new roof but didn't supply enough drip edge to go all the way around on everything I saw this and complained before the roof was even finished being installed. They said they would finish it after the new aluminum fascia was installed that I was also having done. Now that the new aluminum faces installed they say they are closed but they will give me the name and number of their contractor they use and I can pay them to finish the job. I had already paid for this job I would like it finished they could hire their own crew and get it done just as well. Even the salesman told me that he could come out and finishing himself because of such a small job at the time but now he says I can hire somebody as well.

    Business Response

    Date: 04/20/2023

    We are sorry to hear that you were not satisfied with our services. We always strive to provide the highest quality work and customer service, and we regret that we were not able to meet your expectations.

    We understand that there were issues with the drip edge and that you were not satisfied with the resolution. We have refunded all money allotted for the drip edge and have explained why we cannot undertake additional work on your property.

    While we understand that this may be frustrating for you, we hope that you can appreciate our position and our commitment to delivering only the highest quality work. We value your feedback and take all complaints seriously.

    Thank you for considering our services, and we wish you all the best in your future projects.

The Roof Guys is BBB Accredited.

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