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Business Profile

Tractor Dealers

Northern Tool and Equipment Company Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

This profile includes complaints for Northern Tool and Equipment Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Tool and Equipment Company Inc has 50 locations, listed below.

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    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 30th 2022 I contacted Northern Tool through **** about a listing on **** that was being sold from their seller account "northerntool" and was told it was no longer available. I had been watching this listing since Sept 26th 2022. The listing shows 4 available with 1 sold and the revisions page shows an update 12 hours from the only sale to keep the available at 4. I contacted them to make sure it was still there and was told it was gone. Its now 10/08/2022 and it still shows 4 available and they refuse to reply to further requests on **** about it being unavailable or not. It seems like this could have been some kind of mistake but if it were why ignore my request for clarification? There is more to this than just that though. I called them several times today trying to find someone who could answer about their availability on **** and I was constantly evaded and someone actually tried to tell me that the **** seller account northerntool wasn't actually their company. But they said if I bought the tool and wanted a refund I could still call them and expect a refund. Its beyond ridiculous that I can't get an answer about whether they actually have stock of something or not.

      Business Response

      Date: 10/28/2022

      Our customer service team has made attempts to reach ************** by email and phone, but has not received a reply.  Nonetheless, our customer service team has identified the item/posting referenced by Mr. *********** and we have resolved the product advertisement concern.

    Northern Tool and Equipment Company Inc is NOT a BBB Accredited Business.

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