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Business Profile

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Tactacam

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Tactacam ************* on 10/20/22. The camera was completely defective, I did everything that they recommended and still had no luck. I spent almost two weeks giving this thing a fair chance. I wasted roughly 40 bucks in batteries and countless hours having to go to my hunting spot to retrieve the defective camera. I decided to return it to the store. I paid $8 for a subscription and they will only credit it for future use if I buy another camera. This is robbery! The camera did not work and they are trying to keep my money and give a "credit" for if I buy another one. Unacceptable. I want an apology from the company and my refund to original form of payment. Whoever I spoke with on ******** the other day said he would send it to billing, then I never heard anything. I followed up again and this person said she can see where I have a credit. A credit is not going to work for me, I want a refund! I know it is just $8 but it is the principle of being sold a defective product, given the run around and they still want to keep my money!
  • Initial Complaint

    Date:11/05/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Revel Cell trail camera for my husband for his birthday during the 2nd week of December. Our internet service is spotty at best, so when I tried to create an account on Friday, September 16, 2022, I wasn't successful. I had to put my debit card information in to purchase a data plan. I did that, chose the $8 data plan, but still could not connect the camera. My husband took the camera to my nephew (who works in IT) on Saturday, September 17, 2022. He set up the account, but when asked for the billing information, my debit card numbers were gone. He re-entered them. Monday morning, I have 2 charges from Tactacam...one for $15 and another for $8. I contacted Tactacam and they refunded the $15 without issue. Upon reconciling my bank account for October, I noticed there was the $8 charge from Tactacam, but also a second charge for $15.50 billed on the 13th of Oct, I went back through my banking statements and found ANOTHER billing for $15.50 in Sept on the 13th as well. I contacted Tactacam, specifically ****************** - who claims to be a senior customer service agent - asking what this charge is for, as we didn't even have a Tactacam product on 9/13. After back and forth communication, she removed my banking info from the $8 account/plan, but refused to tell me what account I am being billed for in the amount of $15.50? Nor did she offer to remove my info from THAT account. She told me, in writing, that she can't disclose what account I AM BEING BILLED FOR because of confidentiality? I have incurred multiple charges because of this fraudulent billing - there isn't even a "data plan" available in the amount of $15.50, and we didn't even have a Tactacam product on 9/13/22? I have also contacted my financial institution fraud department concerning this billing. And, to top it all off, she stated that she can't REFUND me because the data was already used even though it isn't MY account, but MY banking information.
  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a camera from them in November 2021. When I received it and the audio did not work properly. They kept giving me the run around until now. They can't resolve the problem and wont refund my money. I have a long e-mail trail dating back to the date of purchase.
  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not got a response back since my SECOND request went through on Tuesday.My camera does not work and I have had the worst **************** experience with *********This is my second time reaching out about my camera (this year). I talked to **** and he did not help me. I asked him to forward me to someone who can and I have not heard back from anyone. I have had my camera for 3 seasons (this being the 3rd). Last year I had to send it in to get fixed and didn't have it back for almost 3 months and it was during peak season. Now this year it is not working again and it is very frustrating.I have done all the updates, I have bought the "special" card, I have the high end batteries. I have done everything right and when I sent it in last year they told me I have everything correct.Now this year the camera itself is working but it is not sending to my phone. The app is up to date and I have tried everything. **** said I can send it in again, which is a bunch of s*** if you ask me. In my eyes this is clearly a lemon if everyone I know has never had issues. I should not have to send my camera in 2 seasons in a row.As I stated to ****, I also work in the outdoor industry as ****************. And this has been the worst **************** I have ever received. Again, two seasons in a row. For example, if someone had an issue with their ice fishing suit 2 seasons in a row I wouldn't even hesitate to send them a brand new one. The Customer comes first and to be treated like garbage and be out a camera for the 2nd season is a bunch of c*** to me. I have not heard from the company since I sent this email to them and it is frustrating. I just want an item that works. I spent the money I deserve to have something that works. I want this resolved and I want it resolved soon.

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