Reviews

Review Details

• Review fromTodd L

  Date: 03/05/2023

  1 star

  Todd L

  Date: 03/05/2023

  Per the website, the camera was to record with a red dot (when turned on). When contacted the customer service team knew the red dot functionality did not work. This behavior seems like false advertising. The Tactacam team could not confirm when the functionality would work NOR did they offer to extend the 30 day money back guarantee; so I returned the camera. I havent received the refund yet. The return policy is consumer pays for shipping so I absorbed the cost of shipping twice (to and return) and we shall see about the sales tax refund. Bottom line is the company cost me ~$40 for buying a product that doesnt perform as advertised AND Tactacam knows the product doesnt perform as advertised.

  Tactacam

  Date: 03/28/2023

  Hello ***, I apologize the red dot functionality did not meet your expectations. Our records show your refund has been processed for the full amount paid, inluding sales tax. I am happy to have a follow up conversation with you if you are still needing assistance, so I will send you a message to the email provided on this review. If my communication doesn't come through, please send a message to ********************************** and let them know to direct you to ************** Thank you

• Review fromRandy G

  Date: 10/26/2022

  1 star

  Randy G

  Date: 10/26/2022

  Don't buy Tactacam! I just bought one, the zoom is not working properly, and I cant get any help at all. Horrible customer service. -****

  Tactacam

  Date: 08/14/2023

  If you still need help with this product, please contact us at ********************************** and we would be happy to assist you.

• Review fromRobert K.

  Date: 09/20/2022

  1 star

  Robert K.

  Date: 09/20/2022

  Within a month of activating my monthly subscription payment; my credit card was being fraudulently used at Midway USA based in *********. Tactacam is based in *********. $754

  Tactacam

  Date: 08/14/2023

  We are so sorry to hear about your fraudulent charges. This is something we do not wish for any of our customers to experience. We take protecting your data seriously & our employees do not have access to your billing information. We partner with a third party to ensure compliance. It does appear as though your issue has been resolved since this complaint. If this is incorrect & you are in need of additional assistance, please contact us at *************************************** would be our pleasure to assist you.

• Review fromBrian B.

  Date: 09/12/2022

  1 star

  Brian B.

  Date: 09/12/2022

  I have been on hold for over 45 minutes waiting for someone to fix the double billing on my credit card. As someone who is working Monday through Friday, I can't call or get a re-call any time I want. No one should have to wait that long. I never did get someone to take my call.In addition, I have called on technical support and I get the same inexcusable long wait.

  Tactacam

  Date: 08/14/2023

  Thank you for the feedback, *****. We agree, no customer should ever have to wait on hold for an excessive period of time. Because of the wait times experienced last season we have increased staffing, extended our operating hours & streamlined our internal processes to better serve our customers.

• Review fromRodney H

  Date: 09/02/2022

  1 star

  Rodney H

  Date: 09/02/2022

  Hands down has to be the worst customer service in the world. If you send them a email expect a response sometime before the next hunting season. Changing all my cameras over to Wildgame innovation. Good luck!

  Tactacam

  Date: 08/14/2023

  We are aware that staffing did not meet our customer demands last *********** have put measures in place to ensure our customers are able to get in contact with us in a responsive fashion. Thank you for giving us another chance this year. We hope that the experience has been much better! We understand you have many choices & appreciate the opportunity to earn back your relationship.

• Review fromKurt G

  Date: 08/31/2022

  1 star

  Kurt G

  Date: 08/31/2022

  My Tacticam Reveal X stopped working within the 1 year warranty period and after calling ************************* all i can do is leave a message. They never call me back and after 4 emails i just gave up! Ive purchased 5 cameras and put new batteries and new SD Tacticam card but the camera wont send pictures or take the!

  Tactacam

  Date: 08/15/2023

  We're terribly sorry to learn about your experience & know that our staffing levels were not adequate last year. We understand how important every second is for our ************** looks like it took us 24 hours to respond to you last year. We've reduced that response time dramatically this year & are continuing to evolve to meet our customer's needs. It does appear like the agent was able to resolve your issues related to this review; however, should you still need assistance with these cameras please contact us at *********************************** Thank you.

• Review fromSteven B

  Date: 08/13/2022

  1 star

  Steven B

  Date: 08/13/2022

  My complaint is similar to others - cameras and their cellular services (SIM Cards) that have been activated (required to set up the cameras) and do not function. Once you activate the cameras / SIM cards, the (in my case) yearly subscription starts. In other words, the clock is ticking with non-functioning cellular cameras / SIM ********* cards. I am out more than $200 (not including the cost of the cameras) for cellular service / SIM cards. Surprisingly, this is not the worse part. The worst part is Tectacam has made it impossible to remove my CC information from my account on their website, which I had to do to put these cameras into service. I have generated two separate HELP requests but no response. I have no reason Tactacam even has a ********************** Since I cannot remove my CC info from their website, I must now cancel my CC. Those retailers that sell this product, such as Bass Pro and Cabelas are no better that Tactacam.

  Tactacam

  Date: 08/15/2023

  We understand that every second matters to our ************** does look like it took the agents more than a day to resolve your issue last year. We are so sorry that the delay prompted you to dispute the loss time & file a complaint. You are correct, we were not prepared for how much business would happen entering the trail cam business. Since last year, we have created a customer service team who is local & use the products themselves, as well as transitioned to having our ****************** teams in-house. It does appear that your issues were already resolved & that you were fully refunded your money prior to the posting date of your review. If you still need assistance please contact us at **********************************

• Review fromRobert S

  Date: 07/29/2022

  1 star

  Robert S

  Date: 07/29/2022

  These cameras are extremely frustrating! They will send pictures with every change of temp, every movement of tree or grass yet miss animals completely. I suspect its trigger speed, doesn't seem to matter what setting for motion although if you set it to low you get nothing. over half the time it wont send the requested videos and often doesn't send the check in picture. Suddenly going through batteries like crazy. I bought two of these on my birthday and paid for a one year service for 2 cameras. one camera hasn't been operational for even a month and I'm 6 months into them. I sent it back and they sent a replacement...tried to activate it to work but it wouldn't. Finally activated it as a new camera and they charged me for a 3rd camera on 1 year service. I tried calling and emailing and got calls back hours later while I was on other jobs...emails were fairly cryptic and didn't make sense. I'm really tired of babysitting these...the pictures are great when you can get one but its a struggle. I have other cameras in the same area that capture much more animal movement but the pictures aren't as good.I've tried to get my money back on the units to no avail....very disappointed in my experience

  Tactacam

  Date: 08/15/2023

  Hello, so sorry to hear about your concerns. I do see several agent ***************** appears like the majority of your questions & concerns over the last 18 months were addressed & resolved. I do see most recently this year there is a camera you needed to travel to pick ** in order to send in for repair. When you have the opportunity to grab it, we are happy to assist!