Complaints

This profile includes complaints for Summit A*R's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Summit A*R

  12201 Champlin Dr Champlin, MN 55316-1930

  
• 

  Summit A*R

  PO Box 131 Champlin, MN 55316-0131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Pay-for-Delete Agreement on Collection Account for Sixt Account Dear Summit AR, I am writing regarding the above-referenced account, which I understand is currently under your collection. I disputed the amount of the debt owed because I was entitled to a credit and provided Sixt all the registered paperwork so they could credit my account. I never received the credit I am still entitled to, and the debt reported is inaccurate. Nevertheless, I would like to promptly and amicably resolve this collection account because it has significantly, negatively impacted my credit score by a loss of approximately 60 -65 points solely due to this single derogatory collection account. I offer to pay the total $2,385 payment in full, in exchange for you to apply a goodwill adjustment and agree to remove any and all reported derogatory collection information related to this account from all credit reporting agencies, i.e., **********, Equifax, & Experian. Section 623 of the Fair Credit Reporting Act states that information reported must be accurate but does NOT mandate what is to be reported. While the dispute is accurate, & the paid in full status will be accurate, I do not believe it benefits me nor you reported. I request that prior to receiving payment from me, you provide me with written confirmation agreeing to these terms and also provide me with an invoice and payment link or other way for me to remit my payment. Within 2 calendar days of receiving your written confirmation, I will pay the $2,385 to you for payment in full; once you receive my payment in full, you will promptly remove all derogatory collection information reported on this account from all credit bureaus, and confirm same to me in writing.If I do not hear back from you within 15 calendar days, by July 10, 2025, I will assume you have declined this offer, and the offer will no longer be valid.Thank you for your prompt attention, time and understanding. Sincerely,

  

  Business Response

  Date: 06/26/2025

  To Whom It May Concern,
  This letter confirms payment in the amount of $2,397.84 received on 06/26/2025. If this was payment in full, the account is now considered paid in full. If a lesser, agreed-upon amount was paid, the account is considered settled.
  Please note, this receipt is valid only if all payment instruments are successfully processed. Any returned, voided, or charge-back transactions will render this receipt null and void.
  We have submitted a request to the *********************** to delete the associated collection item. Please allow 4560 days for the credit bureaus to update their records accordingly.

  Regards,
  Summit A*R - Resolution *****
  ************

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my credit report and was shocked to find a collection account for $3,581 listed under ******************* - ***. I have never conducted any business with SIXT this year, nor have I ever visited any of their international locations, including *****, ******According to my records, the first contact attempt regarding this alleged debt occurred on February 6th, 2025, via a phone number registered in *****, *****: ****************. The caller left a voicemail claiming to be from SIXT. I did not answer the call, as it appeared suspicious and potentially ************* date, I have not received any written notice, documentation, or validation of this debt from Summit A*R or any affiliated party.I believe this is a case of identity theft, and I am requesting that Summit A*R immediately:Cease all collection activity related to this account;Remove any entries related to this account from my credit reports with all major credit bureaus;Provide me with all records pertaining to this account, including the original contract, payment history, and any identifying information used to open the account.

  

  Business Response

  Date: 06/20/2025

  To whom it may concern:
  We are a third-party collection agency assisting our
  creditor client, Sixt Rent A Car LLC.  with their collections needs. This account has
  been closed per creditor request. We have requested that this be removed from
  all credit reporting agencies.
  If you have any further questions, we can be reached at
  888-212-2021.
  Regards,
  Summit A*R - Resolution Dept.
  888-212-2021

  Customer Answer

  Date: 06/29/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to formally file a complaint against Summit Account Resolution regarding an outstanding balance that has been incorrectly attributed to me.This account in question is associated with medical services for which my ex-husband was the insured party. During the time of service, he held the insurance policy, and all medical billing should have been issued in his name. Despite this, Summit Account Resolution reported this as a collection account on my credit to all credit bureaus. In addition to this, I have never received any correspondence or notifications via mail or phone regarding this past due balance, and was not aware of it. I have no legal or financial responsibility for this account, and I believe this is a case of incorrect or improper account assignment.I respectfully request that Summit Account Resolution:1.Remove my name entirely from this account.2.Cease all further collection efforts against me.3.Provide written confirmation that I am not liable for this debt. 4. Remove this negative account from all credit bureaus immediately.This situation has caused undue stress and affected my credit standing, even though I am not responsible for this debt. I am seeking the BBBs assistance in resolving this matter swiftly and fairly.Thank you for your time and attention.Sincerely,****** **** 06-11-2025

  

  Business Response

  Date: 06/16/2025

  To whom It may concern:
  We are a third-party collection agency hired by our client,Ouch Orthopedics, to recover an outstanding balance owed by the complainant for orthopedic services contracted on or around October 29, 2021. The complainant is the individual who signed all related documentation, thereby assuming financial responsibility for the account.
  We will send a copy of the signed contract and supporting documents to the email address provided. Additionally, during our next reporting cycle, we will mark this account as "disputed" with the national credit reporting agencies.
  If the complainant wishes to further discuss this matter, we are available to assist. They may contact our office at the phone number listed below after reviewing the documentation.
  Regards,
  Summit A*R - Resolution *****
  ************
  

  Customer Answer

  Date: 06/18/2025

   I am rejecting this response because:
  I am rejecting the response provided by Summit Account Resolution regarding the collection account related to Ouch Orthopedics for my minor daughter.
  
  
  While my name does appear on parts of the paperwork due to my daughter residing with me, I was notand am notthe responsible party for this medical bill. On the original account paperwork signed with Ouch Orthopedics, ****** ****, my ex-husband, was clearly listed as both the insured and the responsible party for billing.
  
  
  Despite this, Summit Account Resolution reported this debt under my name, which is factually inaccurate and damaging. The presence of my name as the custodial parent does not assign me financial responsibility, especially when the documentation clearly identifies ****** **** as the financially liable party. His contact information is **************, and he resides at ***********************************************
  
  
  This error has negatively impacted my credit score and caused considerable stress. I am requesting that this collection item be immediately removed from all credit reporting agencies, and that all collection activity directed at me be ceased. I also ask for written confirmation that my credit file has been corrected accordingly.
  
  
  
  

  

  Business Response

  Date: 06/20/2025

  To whom it may concern:
  As a courtesy, we will remove the credit reporting associated with this account while we conduct a further investigation regarding the responsible party.
  If you have any supporting documentation that may assist in our investigation, please provide it at your earliest convenience. For instructions on how to submit this documentation, feel free to contact us at ************.
  Thank you for your cooperation.
  Regards,
  Summit A*R - Resolution *****
  ************

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a collection on my credit report reported on March 1st 2025 for a debt from summit AR that says original creditor is sixt rent a car. I am not liable for this debt. I have not used sixt sent a car in years. I had a horrible experience where they had my credit card on file and charged me 400 extra for a smoking fee. I am not a smoker so I called to argue it and they refunded me my money to my card and I never used them again because of that experience. They had my card on file and even refunded me money so I know for a fact I never owed them money. I do not have a contract with summit AR either and it was not provided when requested.

  

  Business Response

  Date: 06/04/2025

  To whom it may concern:

  
  We are a third party collection agency assisting our creditor client with their collections needs. This matter relates to a damage claim incurred by our creditor client, SIXT Rental Car, to a vehicle rented on or around March 28th, 2023. We will send the complainant the back-up documentation related to this matter to their email address referenced in this complaint. Also, we will request that the credit report be updated to  "disputed" to the *************** reporting agencies. After receiving the backup documentation, they are welcome to contact our office to discuss this matter in greater detail and hopefully come to some kind of resolution. We can be reached at ************.

  
  Regards,

  
  Summit A*R - Resolution *****
  ************

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Summit Account Resolution Unprofessional Conduct and FDCPA Violation Details:I received a phone call from a representative at Summit Account Resolution on April 21, 2025 regarding an alleged debt of $400 related to *************The first call was with **** ***, from approximately 2:10 PM to 2:13 PM. During that call, I told her that I no longer live at the address they had on file and that I had not received anything in the mail. Rather than asking me for an updated address, she said she would notate refusal to pay which I never stated and abruptly hung up on me while I was still asking questions. It was dismissive, unprofessional, and did not meet the standards of ethical debt collection.I called back at 2:17 PM, and the call lasted approximately 7 minutes. The second representative, whose name was not provided, confirmed my updated address, then went off-topic and made an entirely inappropriate and offensive reference to ***** ****** while attempting to explain how internet search results work. He said something along the lines of:If you look up good things about ******, youll find good things. If you look up bad things, youll find bad things. Thats just how the internet works.This was completely irrelevant, offensive, and deeply disturbing, especially coming from a professional setting. It made me question the legitimacy and ethics of the entire agency.Additionally, I have not received a written notice of the debt, which is required under the Fair Debt Collection Practices Act (FDCPA). I am currently drafting a formal debt validation letter and request that all collection activity stop until proper documentation is **************** Name: Summit Account Resolution Date of Incident: April 21, 2025 First Call: 2:10 PM2:13 PM with **** *** Second Call: 2:17 PM2:24 PM with male representative Alleged Debt: $400, ************

  

  Business Response

  Date: 04/24/2025

  To Whom it may concern:
  
  We are a third party collection agency hired by our creditor client ************************, a health system that provides various benefits to its employees. The complainant, a former employee of ***********, currently has a collection account with our agency due to not fulfilling his contractual obligation with his former employer with regards to  a student loan repayment benefitdebt, facilitated through Candidly/Guild. In other words, Mr. ****** left prior to his agreed upon tenure requirement in order to have this forgiven by Bon Secours Mercy Health. 
  
  Based on reviewing the calls,Mr. ****** is clear on what this is for. Further, while we dont find any violations to have occurred, we will certainly use this matter as a training tool in order to both more clearly communicate with our consumers along with providing them all the details they need to fully understand what these types of matters pertain to.  Should anyone have any additional questions, they are invited to contact us. 
  
  Lastly, per his request, we are forwarding the initial notice sent to Mr. ****** with all back up documentation related to this matter via U.S. Mail. We also fully understand financial hardship situations and are more than willing to work out a reasonable repayment plan that works with his budget should he be interested in doing so.
  
  
  Regards,
  
  Summit A*R Account Resolution *****  ************
  

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and found that this company has a collection and address that is not mine. I made my first phone call (1:29p)to the company on 3/19/2025 and spoke with ******. She asked for my name and could not find a collection with my name. She then asked for my address and I received the same response. She then suggested that I file a dispute with the credit bureau (which I have done). I called a second time (2:24p) on the same date and spoke to **** who asked for my DOB, in which she was able to find an account under the name CHANCE ****** and the address matched what was on my credit report (not my name or address). She advised that because we shared the same dob and the same last name, it was possible the error was made because the names were close, which is unacceptable given the discrepancy takes a hit on MY credit score. She then transferred me to her supervisor, ***** *****, who called me back (3:39p) to inform me that I can send my drivers license to their dispute email. However, I dont trust sending my personal information to a company that is incompetent with verifying the correct name before adding to someones credit. I need this removed from my credit immediately as I am in the process of purchasing a home. I have lived in my home residence in ** (not **) since 2018. A quick ****** search can even show that. This is infuriating and I need this resolved ASAP, again I am purchasing a home!

  

  Business Response

  Date: 03/24/2025

  To Whom It May Concern,

  We are a third-party collection agency working on behalf of our client, ********************, regarding a residential lease agreement signed in or around September 2023. We have received your claim of identity theft, and as a courtesy, we will remove the credit reporting while we investigate the matter further.
  If you have any supporting documentation to assist with our investigation, please provide it at your earliest convenience. For instructions on how to submit this documentation, feel free to contact us at ************.

  
  Thank you for your cooperation.

  Regards,

  Summit A*R - Resolution *****
  ************

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Summit AR, a debt collection agency, due to multiple violations of the Fair Debt Collection Practices Act (FDCPA) and potentially the Credit Repair Organizations Act (CROA).Summit AR is reporting a collection account on my credit report that I do not recognize, allegedly related to Sixt Rent a Car, a company I have never done business with. When I contacted Summit AR to dispute this debt, I encountered multiple violations of federal law, including:Failure to Identify as a Debt Collector - I called Summit AR twice, and on both occasions, their *****s failed to disclose that they were a debt collection company attempting to collect a debt, as required under FDCPA 807(11).Requesting a Credit Card for Debt Validation - The first ***** I spoke to stated that I needed to provide my credit card number so they could charge me a $1 fee to "find the tradeline." This is not a valid requirement for obtaining debt validation and appears to be an attempt to mislead or exploit consumers.Offering a **************************** Instead of Addressing My Dispute - The second ***** stated that Summit AR could dispute not only their own collection but also any other derogatory marks on my credit report for a fee of $369 for the first three months and $99 per month after. When I questioned why I would need to pay them to dispute their own collection, the ***** could not provide a reasonable answer and stated that my dispute alone would not result in the collection being removed.This strongly suggests that Summit AR is running an illegal credit repair scheme in violation of the Credit Repair Organizations Act (CROA) and is using deceptive practices to extract money from consumers.I am requesting immediate removal of the collection from my report.

  

  Business Response

  Date: 03/12/2025

  To whom it may concern:

  
  We are a third party collection agency assisting our creditor client with their collections needs. This matter relates to a damage claim incurred by our creditor client, Sixt Rental Car, to a vehicle rented on or around January 21st, 2023. We have already provided the complainant all back up documentation related to this matter. We will ask that the credit report file reflects the "disputed" status. They are welcome to contact our office to discuss this matter in greater detail and hopefully come to some kind of resolution. We can be reached at ************.

  
  Regards,

  
  Summit A*R -Resolution *****
  ************

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with GOBRAZILS WAXING. I do not have a contract with Summit A R and I am not liable for the debt between GOBRAZILS WAXING and Summit A R! There is no signed contract in place between me and this company and I have tried disputing on multiple occasions stating that but yet they're continuing to report to the bureaus, damaging my credit rating which has caused a large amount of stress and damage to my profile. Additionally, I am a victim of identity theft and request that all fraudulent accounts in my credit files with Transunion, Equifax, and Experian be blocked immediately. These accounts were not authorized by me. Pursuant section 605B of the Federal Fair Credit Reporting Act (FCRA), fraudulent information must be blocked within four days of filing an affidavit, with proper notification to furnishers. Failure to comply may result in complaints with the Better Business Bureau, the Attorney General, and potential legal actions for noncompliance.Please place an extended fraud alert on my file to ensure no credit is extended without direct verification with me.

  

  Business Response

  Date: 01/31/2025

  To Whom it may concern:

  We are a third party collection agency hired by our creditor client Go to ******* ******************* to recover unpaid amounts due them from the complainant for laser technician training that the complainant entered into on 12/15/2023. Based on the information we have in our possession, this is a valid debt. That said, given the fact that the complainant has claimed ID theft, we are requesting this account be removed from the national credit reporting agencies. 

  This matter will be on hold pending an in-depth investigation on our part. 

  Regards,

  Summit A*R Collection Team ************

  Customer Answer

  Date: 01/31/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  
  
  I appreciate your prompt response regarding the disputed account associated with Go to ******* ******************* As stated in your letter, you acknowledge my claim of identity theft and have placed the matter on hold pending an in-depth investigation.
  
  
  To ensure accuracy and compliance with the Fair Credit Reporting Act (FCRA), I am requesting written confirmation that this account has been removed from all national credit reporting agencies. Please provide an official letter confirming the deletion of this account from my credit reports as soon as possible.
  
  
  Additionally, if any further action is required from my end, please let me know. I appreciate your cooperation in resolving this matter.
  
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Pay-for-Delete Agreement on Account 3000BOR001068 Dear Summit A R,I am writing regarding the account referenced above, which I understand is currently under your responsibility. I would like to resolve this debt in an amicable manner and am offering to pay $129 as a settlement in full. In exchange for this payment, I request that you agree to remove any derogatory information related to this account from all credit reporting agencies (*******, ********, and **********).This is not an acknowledgment of the debts validity but an attempt to resolve this matter and improve my financial situation. I am requesting the following terms:1.Upon receipt of the agreed payment, Summit A R will request the removal of any negative information related to this account from all major credit ************* will provide written confirmation of this agreement prior to payment.If you agree to these terms, I am prepared to remit payment in the agreed amount within 15 days of receiving written confirmation. Please respond to this offer in writing to confirm your acceptance of these terms.I hope we can reach an agreement that works for both parties. Thank you for your time and understanding.Sincerely,*** ****

  

  Business Response

  Date: 11/25/2024

  To whom it may concern: 

  Ms. **** has sent this same letter to us directly and we are dealing with her to her satisfaction directly. In light of this, I'd ask that the BBB closes this duplicate request. 

  Should anyone have any questions regarding this matter, they are welcome to contact our office at ************. 

  Summit A*R Collection Team

  *************

   

   

   

  Customer Answer

  Date: 11/27/2024

   I am rejecting this response because:
  
  The business still never agreed to pay for delete.

  

  Business Response

  Date: 12/03/2024

  To whom it may concern: 

  We've just updated the credit reporting records requesting a cancellation of the debt in question. Should Ms. **** pay the amount of $129.33 by 12/31/24, we will consider this matter paid in full and will not report this account again as a collection item. No additional communication will be sent to Ms. **** but she can confirm that we have done what we stated we have done. 

  Should anyone have any additional questions, they are welcome to contact our office directly. 

  Summit A*R Collection Team ************

   

   

   

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******************* I do not have a contract with SUMMIT A*R. I am not liable for the contract between SUMMIT A*R and *******************

  Customer Answer

  Date: 08/19/2024

  I am not liable for the debt with SUMMIT A*R because there is no signed contract agreement between me and their company, which means there is no legal obligation for me to repay any alleged debt. Additionally, regarding ******************** Without proper documentation to verify the debt and lack of contractual relationship with SUMMIT A*R, you have grounds to dispute any claims made by these entities. 

  

  Business Response

  Date: 08/26/2024

  To whom it may concern: 

  We are the third party collection agency for ************** who provides personal loans to individuals. The contract Mr. ********* has is between **** and himself.  That said, we will provide the back up documentation that he needs in order to refresh his memory of the transaction. We will mail this out to him today. Once received, he is welcome to contact us to discuss this matter in further details. 

  Regards, 

  Summit A*R Collection Team - ************

   

  Customer Answer

  Date: 08/26/2024

   I am rejecting this response because:
  
  I do not need documentation. I have no contract between SUMMIT A*R. I am not responsible nor liable for the contract between SUMMIT A*R and *************** I will like to resolve this matter by having this removed from my Credit Report. Thank You.

  

  Business Response

  Date: 08/28/2024

  ******************** is misinformed as ******* needs the contract. His contract was with our creditor client ************** and no contract is needed with us in order for us to recover monies due Kora via the contract he entered into with them. 

  That said, as a courtesy, we will request the national credit reporting agencies remove this item from their records. 

  Regards, 

  Summit A*R collection team - ************

   

   

  Customer Answer

  Date: 08/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the item(s) is removed from my credit report, I am satisfied.