Complaints

This profile includes complaints for Summit A*R's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Summit A*R

  12201 Champlin Dr Champlin, MN 55316-1930

  
• 

  Summit A*R

  PO Box 131 Champlin, MN 55316-0131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Pay-for-Delete Agreement on Collection Account for Sixt Account Dear Summit AR, I am writing regarding the above-referenced account, which I understand is currently under your collection. I disputed the amount of the debt owed because I was entitled to a credit and provided Sixt all the registered paperwork so they could credit my account. I never received the credit I am still entitled to, and the debt reported is inaccurate. Nevertheless, I would like to promptly and amicably resolve this collection account because it has significantly, negatively impacted my credit score by a loss of approximately 60 -65 points solely due to this single derogatory collection account. I offer to pay the total $2,385 payment in full, in exchange for you to apply a goodwill adjustment and agree to remove any and all reported derogatory collection information related to this account from all credit reporting agencies, i.e., **********, Equifax, & Experian. Section 623 of the Fair Credit Reporting Act states that information reported must be accurate but does NOT mandate what is to be reported. While the dispute is accurate, & the paid in full status will be accurate, I do not believe it benefits me nor you reported. I request that prior to receiving payment from me, you provide me with written confirmation agreeing to these terms and also provide me with an invoice and payment link or other way for me to remit my payment. Within 2 calendar days of receiving your written confirmation, I will pay the $2,385 to you for payment in full; once you receive my payment in full, you will promptly remove all derogatory collection information reported on this account from all credit bureaus, and confirm same to me in writing.If I do not hear back from you within 15 calendar days, by July 10, 2025, I will assume you have declined this offer, and the offer will no longer be valid.Thank you for your prompt attention, time and understanding. Sincerely,

  

  Business Response

  Date: 06/26/2025

  To Whom It May Concern,
  This letter confirms payment in the amount of $2,397.84 received on 06/26/2025. If this was payment in full, the account is now considered paid in full. If a lesser, agreed-upon amount was paid, the account is considered settled.
  Please note, this receipt is valid only if all payment instruments are successfully processed. Any returned, voided, or charge-back transactions will render this receipt null and void.
  We have submitted a request to the *********************** to delete the associated collection item. Please allow 4560 days for the credit bureaus to update their records accordingly.

  Regards,
  Summit A*R - Resolution *****
  ************

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.unt, including the original contract, payment history, and any identifying information used to open the account.

  

  Business Response

  Date: 06/20/2025

  To whom it may concern:
  We are a third-party collection agency assisting our
  creditor client, Sixt Rent A Car LLC.  with their collections needs. This account has
  been closed per creditor request. We have requested that this be removed from
  all credit reporting agencies.
  If you have any further questions, we can be reached at
  888-212-2021.
  Regards,
  Summit A*R - Resolution Dept.
  888-212-2021

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  I am rejecting the response provided by Summit Account Resolution regarding the collection account related to Ouch Orthopedics for my minor daughter.
  
  
  While my name does appear on parts of the paperwork due to my daughter residing with me, I was notand am notthe responsible party for this medical bill. On the original account paperwork signed with Ouch Orthopedics, ****** ****, my ex-husband, was clearly listed as both the insured and the responsible party for billing.
  
  
  Despite this, Summit Account Resolution reported this debt under my name, which is factually inaccurate and damaging. The presence of my name as the custodial parent does not assign me financial responsibility, especially when the documentation clearly identifies ****** **** as the financially liable party. His contact information is **************, and he resides at ***********************************************
  
  
  This error has negatively impacted my credit score and caused considerable stress. I am requesting that this collection item be immediately removed from all credit reporting agencies, and that all collection activity directed at me be ceased. I also ask for written confirmation that my credit file has been corrected accordingly.
  
  
  
  iable for this debt. 4. Remove this negative account from all credit bureaus immediately.This situation has caused undue stress and affected my credit standing, even though I am not responsible for this debt. I am seeking the BBBs assistance in resolving this matter swiftly and fairly.Thank you for your time and attention.Sincerely,****** **** 06-11-2025

  

  Business Response

  Date: 06/16/2025

  To whom It may concern:
  We are a third-party collection agency hired by our client,Ouch Orthopedics, to recover an outstanding balance owed by the complainant for orthopedic services contracted on or around October 29, 2021. The complainant is the individual who signed all related documentation, thereby assuming financial responsibility for the account.
  We will send a copy of the signed contract and supporting documents to the email address provided. Additionally, during our next reporting cycle, we will mark this account as "disputed" with the national credit reporting agencies.
  If the complainant wishes to further discuss this matter, we are available to assist. They may contact our office at the phone number listed below after reviewing the documentation.
  Regards,
  Summit A*R - Resolution *****
  ************
  

  

  Business Response

  Date: 06/20/2025

  To whom it may concern:
  As a courtesy, we will remove the credit reporting associated with this account while we conduct a further investigation regarding the responsible party.
  If you have any supporting documentation that may assist in our investigation, please provide it at your earliest convenience. For instructions on how to submit this documentation, feel free to contact us at ************.
  Thank you for your cooperation.
  Regards,
  Summit A*R - Resolution *****
  ************

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a collection on my credit report reported on March 1st 2025 for a debt from summit AR that says original creditor is sixt rent a car. I am not liable for this debt. I have not used sixt sent a car in years. I had a horrible experience where they had my credit card on file and charged me 400 extra for a smoking fee. I am not a smoker so I called to argue it and they refunded me my money to my card and I never used them again because of that experience. They had my card on file and even refunded me money so I know for a fact I never owed them money. I do not have a contract with summit AR either and it was not provided when requested.

  

  Business Response

  Date: 06/04/2025

  To whom it may concern:

  
  We are a third party collection agency assisting our creditor client with their collections needs. This matter relates to a damage claim incurred by our creditor client, SIXT Rental Car, to a vehicle rented on or around March 28th, 2023. We will send the complainant the back-up documentation related to this matter to their email address referenced in this complaint. Also, we will request that the credit report be updated to  "disputed" to the *************** reporting agencies. After receiving the backup documentation, they are welcome to contact our office to discuss this matter in greater detail and hopefully come to some kind of resolution. We can be reached at ************.

  
  Regards,

  
  Summit A*R - Resolution *****
  ************