Complaints

This profile includes complaints for Life Time Fitness Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Life Time Fitness Inc

  2902 Corporate Pl Chanhassen, MN 55317-4773

• 

  Life Time Fitness, Inc.

  381 E Warner Rd Gilbert, AZ 85296

• 

  Life Time Fitness, Inc.

  6850 E Chauncey Ln Phoenix, AZ 85054

• 

  Life Time Fitness

  4410 Royal Pine Dr Colorado Springs, CO 80920-2829

• 

  Lifetime Fitness

  11555 Johns Creek Pkwy Duluth, GA 30097-1522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I have a long-standing history with Life Time Fitness, having first joined in 2008. I remained a loyal and satisfied member for many years, only pausing my membership due to COVID-19 pandemic to health concerns. Recently, I was pleased and excited to rejoin, along with my 81-year-old mother, who suffers from dementia.During our visit I scanned my membership card without issue. However, my mother had forgotten her phone and was unable to scan hers. A manager named ******* approached us in an abrupt and aggressive manner, insisting that we return to the front desk, as though we had intentionally violated club policy. The tone and approach were both inappropriate and ************ the desk, I scanned my card again, which confirmed that both my mother and I are active members. Despite this, the manager questioned the validity of our membership, claiming that my mothers name was not appearing in the system. While I waited patiently for the matter to be resolved, Patricks conduct remained unprofessional and confrontational. Ultimately, he confirmed that our memberships were validbut by then, the distress caused had already taken a toll, especially on my elderly mother, who was visibly shaken.I explained that I was late for a scheduled yoga class and proceeded to attend it. After class, I returned to the front desk to express my concerns and requested a refund, which was processed. However, I was then informed that a note had been placed on my account terminating my membership and prohibiting my return to the club.This outcome is not only unwarranted but also deeply disappointing, especially considering my positive history with Life Time and the circumstances of this incident. I have never had any issues in the past, and I believe this situation could haveand should havebeen handled with greater empathy and Immediate removal of any negative notations or bans from both my and my mothers accounts.

  Business Response

  Date: 06/24/2025

  Hello Sonia 
  
  Thank you for reaching out and sharing your feedback. 
  Per your BBB complaint we have looked into this, we found out that Life Time
  terminated your membership due to your poor interaction with our Life Time team
  members and not willing to follow Life Time protocols.  Life Time
  terminated your membership pursuant to the terms of your signed Membership
  Usage Agreement, which state that “Life Time may terminate my membership or any
  member at any time for failure to comply with any of the rules and regulations adopted
  by Life Time or for conduct Life Time determines to be improper or contrary to
  the best interests of Life Time or its members”.   We understand you
  may not agree with Life Time’s decision, Life Time’s decision is final. 
  We appreciate you reaching out to Life Time and sharing your feedback.  We
  wish you all the best. 
  
  Sincerely, 
  Life Time Member Relations 

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a freeze due to a medical issue with Lifetime that ended up on 06/***** the time, Lifetime started a digital account without any communication or agreement that was never used because they decided by themselves not to reimburse me instead.Because I am a founding member, I would like to restart the membership with a month paid for life. Regardless of time, an action was taken without agreement, and it's illegal. I was sick and did not think about a place I could not use. After the biopsy and several health issues, the gym was not my priority. Unfortunately.

  Business Response

  Date: 06/24/2025

  Hello Luciana

  Thank you for reaching out and sharing your feedback.  We have looked into your request, and it shows on our end that Life Time has resolved your concern.  If you have any further questions, please give us a call at 1-855-543-3797, per Life Time this matter is closed.  Thank you again for your communication. 

  Sincerely 

  Life Time Account Support 

  Customer Answer

  Date: 06/25/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23456809, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my membership was cancelled after more than 5 years as a member. I went to go into the club and scanned my card and they told me the membership was cancelled and if I wanted to workout I needed to pay $120.00 to sign up. That was twice the rate I had been paying of $60.00 per month. I asked why it was cancelled and they said it was cancelled because I contested a charge on my credit card. Which I did do because all of a sudden Lifetime started charging me $85.00 per month and I never signed a new contract or understood what happened. When I asked about the increase at my club they said to contact corporate because they couldn't understand why either. I attempted to contact corporate a couple times and received no return calls. I contested the $25 on my credit card and sent the contract I had signed with my rate I had been being charged. Now instead of a phone call or letter or anything after being a customer for 5 years they just up and cancel my membership and tell me they will double the price if I want to return. I'm shocked by this kind of customer service received. I did talk to ***** ***** the manager at the ***************** and he was very nice and said I had a promotion on my other membership and he wasn't sure he could get that promotion back due to the membership being cancelled and would have to start me as a brand new member. I very much enjoy Lifetime and therefore have stayed loyal through the years when there are many other choices. I am still surprised by the customer service and way of treating a long term member. I am writing to let Lifetime know of the situation and ask if there is anyway to get my membership back without becoming a new member and doubling my rate. Thank you,******* ****

  Business Response

  Date: 05/29/2025

  Hello *******

  Thank you for reaching out and for your feedback.  After reviewing your complaint, we have been informed the following information.  

  Life Time is Involuntary terminating membership for Dispute in Progress effective EOM as we have received 8 partial dues disputes within 18 months as cardholder continues to submit as incorrect amount charged. We have properly notified member by email of the dues increases over past 2 years and yet we continue to receive disputes. To avoid disruption of membership, the member/cardholder must understand we cannot support memberships that continue to dispute monthly dues.  If membership is TERMINATED, and the member would like to rejoin, they must start a new membership as this membership cannot be reinstated.  

  We appreciate you reaching out to Life Time, per Life Time this matter is closed

  Sincerely 
  Life Time Account Support 

   

  Customer Answer

  Date: 05/29/2025

   I am rejecting this response because the business restated the same thing I complained about.   Member never signed new contract yet they increased costs and didn't notify members or give reason for increased costs.  When that occurs disputes for additional charges were taken.  This is how Lifetime treats long term members.   

  No resolution offered other than rejoin at more than double the cost you were a member for.  Lifetime blames member for ******** cancelling membership.  

   

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am writing to formally lodge a complaint against Lifetime Fitness, specifically the Cypress location in *******, *****. My complaint pertains to a deeply concerning pattern of mistreatment that I have experienced, encompassing harassment, discrimination, and the propagation of false allegations.On April 17, 2025, I received an unsolicited communication from an individual identifying herself as "*****," the General Manager. During this call, I was informed of unsubstantiated claims made by spa staff, alleging disruptive behavior and the dissemination of negative remarks regarding other staff members. These allegations are unequivocally false.This situation is particularly egregious given my prior employment history at this same location. I resigned in October 2024 due to a history of unresolved workplace harassment, hostile work enviorment and discrimination. The current actions strongly suggest a continuation of this pattern, with former colleagues seemingly leveraging their positions to target and discriminate against me as a paying customer and consumer.The General Manager's handling of this matter is also of significant concern. The delay in addressing these alleged concerns, coupled with the manner in which they were communicated, raises serious questions about the thoroughness and impartiality of the **************** a direct result of these actions, I have been compelled to discontinue scheduled services and no longer get services in the Cypress LifeSpa. This treatment is unacceptable and reflects a severe breach of professional conduct.I request a comprehensive investigation into these matters and request that Lifetime Fitness Corporate take appropriate action to address this egregious situation. I expect a formal response outlining the steps that will be taken to rectify this issue and prevent its recurrence.

  Business Response

  Date: 05/21/2025

  Hello ***-****
  
  Thank you for reaching out and sharing your feedback.  We will investigate this matter, and this will be an internal investigation.  When it comes to an internal investigation Life Time does not share the investigation details with anyone outside of Life Time.  We appreciate you bringing this matter to our attention, if we have any questions, we will reach out to you. Currently this matter to closed per Life Time. 
  
  Sincerely, 
  
  Life Time Account Support 

   

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint not only as a former employee but also as a paying member of Life Time who was mistreated and ignored across multiple levels of leadership. I suffered a workplace injury while teaching, and Life Time failed to submit my **** claim on time and initially withheld wages I was owed. I had to follow up repeatedly over weeks to receive basic pay for classes I taught. Life Time also misled me about my eligibility for additional compensation until I presented proof, at which point they admitted faultbut still delayed payment.Additionally, as a member, I experienced a serious privacy breach: a personal trainer accessed my file and showed my stats to a curious friend. This was deeply inappropriate and never properly addressed by management.After injury, I was abruptly terminated without cause, and HR failed to provide clear answers or follow proper protocol. I reached out to the vice president who redirected me to a senior HR agent who said she would see if she could give me more compensation. My termination letter did not include a sign-back date and was poorly handled. After reaching out to senior HR, I was completely ignored for over a month. Life Time claims to value integrity, but my experience has shown a disturbing lack of transparency, professionalism, and accountability.Much of this stems from general manager, ****, whose conduct and decisions were erratic and unprofessional. He failed to follow up on my injury, did not coordinate the proper retrieval of my belongings, and never communicated clear expectations during his so-called investigation. Multiple members and staff had shared concerns about his leadership long before my situation, and instead of addressing any of this, Life Time HR chose to protect poor management over doing whats right.After I was terminated, I continued receiving internal company emails, including messages from ****, which raises further questions about how my termination was handled.

  Business Response

  Date: 05/07/2025

  Hello ********

  Thank you for reaching out and for sharing your feedback.  We are looking into the information you have shared with us and once we know more about it, we will reach out to you via phone.  

  Sincerely 

  Life Time Account Support 

   

  Customer Answer

  Date: 05/21/2025

   I am rejecting this response because:
  
  

  The response I received from Life Time was vague and did not address the concerns I raised. They simply stated that they would contact me by phone, but I have not received any follow-up communication or resolution. This has been a consistent pattern with them for months,

  
  

  Business Response

  Date: 05/22/2025

  Hello ********

  We have spoken with our ****************************** and we have been informed that your concerns have already been investigated and addressed by our team with you.  Per Life Time this matter is closed, and we appreciate you reaching out to us.  We wish you all the best. 

  Sincerely

  Life Time Account Support 

  Customer Answer

  Date: 05/30/2025

  Thank you for forwarding ********** response to my complaint.
  Their response is not only inaccurate its a clear attempt to hush me up. ********** team claimed to investigate my concerns, but what they call an investigation was nothing more than deflection. I raised serious issues about how my workplace injury was mishandled, my wages delayed, and how I was ultimately terminated without just cause. I received vague responses, no transparency, and was outright ignored by their Senior HR Business Partner, *****, when I followed up with a detailed, professional breakdown of events.
  I had to chase them for weeks to be paid for classes I already taught. Payment only came after I supplied irrefutable evidence documentation they shouldve already had. Theyve since contradicted their own reasoning for my termination multiple times, and their internal team even implied at one point that more compensation might be considered another broken promise.
  Meanwhile, I was still receiving internal communications from management after being fired. If this was truly a resolved matter, why was I still included in staff emails?
  This experience reflects a larger systemic issue at Life Time: an unwillingness to acknowledge wrongdoing, protect employee rights, or take accountability. I was a dedicated instructor of over six years, consistently delivering high-performing classes and loved by members. I was pushed out without fairness, and now theyre trying to dismiss my voice.
  This is far from resolved. I will be escalating this to the ******************************, as well as labour watchdogs and media. I refuse to let ********** failure be swept under the rug.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to share some frustration around my recent attempt to join your Novi, MI club with my 2-year-old as an add-on.I went in on Friday, March 14th at 2:48 PM just to get a few questions answered about childcare and aquatics. Instead of getting any real help, the front desk staff handed me a brochure and told me to reach out by email. The interaction felt rushed and dismissive not what I expected from a club like Lifetime.Since then, Ive called eight times over the course of two weeks, trying to speak with someone directly about these programs. Each time, I was only able to reach the front desk, and once again, the answer was simply to email someone but no clear contact, no follow-up, and no actual ********** trying to sign up for a service where my toddler will be in swim lessons and childcare while I work out if I cant even speak to someone beforehand, how am I supposed to trust that the care and communication will be any better once were members?I understand clubs can be busy, but basic communication should not be this hard. Given what Ive experienced, Im not surprised to see ratings for this location going downhill. Even before writing this complaint I wanted to resolve this issue at the club - but was just passed along to ******** voicemail. I would have imagined a club *** would have understood the seriousness and paged her via walkie-talkie to help alleviate the issue, but they did not.

  Business Response

  Date: 04/03/2025

  Hello IA

  Thank you for reaching out and sharing your feedback.  We have reached out to our club management team regarding your communication, you will receive a call within ***** hours or sooner from the club.  We will have someone from corporate office follow up with you regarding club communication.  Based on your communication we apologize for your experience, we appreciate you bringing this matter to our attention.   

  Sincerely 

  Life Time Account Support Team 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th, I took an introductory Pilates session at Life Time fitness club. After the session, the instructor asked me to complete a Customer Satisfaction Questionnaire where I indicated my preference for semi-private or group Pilates in the future. I also asked to confirm if I was capable of working in a group. However, the instructor insisted on private sessions and immediately enrolled me in one of her programs for four private sessions starting the following week. She never mentioned any terms of cancellation procedures. She didn't provide me with any documentation (copy of my agreement or contract). On March 17th, I asked to reschedule my first session to March 19th due to a health issue. Then, on March 19th, I decided to cancel my subscription and requested a full refund. However, the Life Time manager, ******* ******, refused to provide a full refund based on a 72-hour cancellation policy that I was never informed of or consented to. I believe this is fraudulent, and the manager is using these tactics to get money for unsuccessful business practices to fill empty Pilates classes.

  Business Response

  Date: 04/01/2025

  Hello ********

  Thank you for reaching out and sharing your feedback.  Please see below communication, looks like the Pilates coordinator has been communicating with you via email.  Based on the below communication Life Time has handle the matter accordingly and we will not be able to process a refund per your request.  Per Life Time this matter is closed, thank you again for reaching out us. 

  Sincerely 

  Life Time Account Support 

  From: ******* ****** <**********************>
  Sent: Wednesday, March 26, 2025 2:41 PM
  To: NV <*************************************>
  Subject: Re: [EXTERNAL] Re: Pilates sessions
  
  Hi *****
  I understand your concerns; we would have happily provided you with a copy of your agreement at anytime. 
  
  I do have the agreement you signed, which does confirm acknowledgement of the terms at the time of the signing.  Of course, I can still provide you with a copy of it for your records.
  
  Unfortunately, I cannot accommodate any additional refunds as ****** did have her schedule blocked out for your sessions and was unable to fill that time in such short notice.  I do understand, and am truly sorry you were not feeling well, thus have issued you a partial refund.  You should receive your partial refund this week.
  Best,
  Mariama 
  ******* ******| Pilates Coordinator

  Customer Answer

  Date: 04/01/2025

   I am rejecting this response because: /I do have those responses from the coordinator and I didn't accept her position. That was a reason I called on BBB to help me in this unfair situation. I insist in the full refund. Please see my initial claim to BBB. 
  
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do like the gym, but Im unsure how much longer Ill be a member. After taking a hot yoga class, where I used one of the mats provided by Lifetime, I ended up with horrible rashes to several areas of my arms and legs. Doctors confirmed the rashes were ringworm.While the gym does a good job at keeping the locker room clean and the weight room orderly, Ive yet to see equipment or mats thoroughly wiped down by staff. Given the steep membership fees, I would expect this to be part of the daily routine. Currently there are signs where disinfectant wipes are, stating that they encourage guests to wipe down equipment. Id suggest that these signs state that they require guests to wipe down equipment. In addition, when guests are already getting disinfectant wipes they dont need the reminder (they are already getting the wipes to disinfect). Instead, I recommend these signs, reminding guests to disinfect, be placed on mirrors or at the location of the equipment/mats. This would promote hygiene and prevent the spread of germs.

  Business Response

  Date: 04/01/2025

  Hello *****

  Thank you for reaching out and sharing your feedback.  We have reached out to our club and the club management has informed us that they will be reaching out to you via phone regarding your concerns.  You should have received a call from the club management team.  

  Sincerely 

  Life Time Account Support Team 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Lifetime Fitness in ********** ******* regarding my private locker rental. I signed up for & was assigned a locker in the executive locker room & assumed the rental fee was included on my monthly cc charge from gym-as I never received a monthly invoice, email or other correspondence breaking down the monthly charge. Despite signing up for the locker, agreeing to pay for the locker, & being assigned a locker, Lifetime failed to bill me for the locker due to an internal error on their part, .Instead of notifying me of their mistake to tell me they needed to back charge me, or notifying me that I wasn't being charged for the locker & to come remove my belongings (valued at just under $1,000), Lifetime instead removed my belongings, knowing they belonged to me, from the locker & discarded them without any prior or post notification. This was done despite monthly charges to my credit ********* reasonable belief that my locker was still active. Local staff later acknowledged both the locker assignment & the unauthorized removal of my property, but did not take responsibility other than to say they had a learning experience in their processes. They offered me $50 towards my trouble. They then offered me $100. I reached out to corporate & then received another call from local management offering one month free dues. I have left 3 unanswered messages with *** the concierge at corporate as well as a general message at corporate. This is a blatant failure in customer service and accountability. I lost valuable personal belongings due to their ****************** handling of the situation is completely unacceptable. I am left with no choice other than to file a police report for conversion of property, take them to small claims court for reimbursement of my property they took from me and file a BBB complaint. All very frustrating & a waste of my time but will do so based on principal.

  Business Response

  Date: 03/21/2025

  Hello ******

  Thank you for reaching out and sharing your feedback.  Life Time representative is working with you regarding your concern, Life Time representative spoke with you over the phone today.  Representative took all the information from you and informed you that he will look into the information you shared and get back to you once he investigates the matter.  We wanted to share with you that any item that member brings into the club is members responsibility and not Life Time.  If you have any questions regarding locker room polices, please visit our website for more information.  Thank you again for reaching out and bringing this matter to our attention.  

  Sincerely

  Life Time Account Support 

  Customer Answer

  Date: 03/27/2025

   1.  I agree that a representative reached out to me regarding this complaint, he said he would follow up within ***** hours.  I've left 4 messages, plus two for his supervisor without a return phone call or call to me as discussed.

  2.  I understand that they are not responsible for lost or stolen items in the club or locker room, this relates to theft by third parties.  This does not absolve the gym, its employees acting on behalf of the gym, or its agents from liability for loss or damage caused by their own actions, negligence, or misconduct. 

  3. They admitted that they had a breakdown in their policy and assigned the locker to me but failed to charge me for it.  Instead of charging me, reaching out to explain the error , or at worst telling me they screwed up and assigned the locker to two people and they had to remove and return my belongings to me.  Instead, their response was that it was up to me to review my credit card statement to ensure I was being charged properly.  This is rediculous for me to make sure I'm being charged properly.  I had access to the club by checking in, I had access to my locker when I went to use it (until they removed my belongings and changed the combination).  Why would I question that I was being charged properly.  When they realized they weren't charging me properly, they should have reached out to me not simply remove and not return my belongings.

   

   

  
  
  

  
  

  Business Response

  Date: 04/01/2025

  Hello *****
  
  Thank you for your feedback.  Life Time representative spoke with you via phone several times, and explained to you that Life Time is not responsible for anything that you bring into our property.  Life Time also shared with you that you had not reported your items as missing until several days after you had used the club.  You had access to a locker since December of 2024 where you have not been charged and the locker rental value is at $80 per month.  Life Time also offered to cover one month of membership dues at $405.53, you have declined this.  Regarding your communication with our Life Time representative, Life Time representative also has left several messages trying to connect with you and our representative was finally able to speak with you on this matter.  We understand you may not agree with our policies, we feel we did our best to handle the mater accordingly.  We would like to thank you for being a member with Life Time and we wish you all the best. 
  
  Sincerely, 
  Life Time Account Support Team 

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account on medical freeze at the time I moved out of the state of ******** and I moved ************** and the gym was only one in the entire state but I was not allowed to switch over so I held my freeze as long as I could. Then I was forced to make the decision to cancel. Now I am back in ******** and I dont feel it is fair after advertising emails for me to come back that u should be forced into the new membership prices. I was a member almost 10 years my original membership was ***** now I need to pay ****** I would like my price at ******. I would pay the 10 month freeze or hold that I missed till my return but this is really not fair

  Business Response

  Date: 03/14/2025

  Hello ******
  
  Thank you for reaching out and sharing your feedback.  We have investigated your request and based on the information we have you had submitted an online request for cancellation on October 23, 2023.  This cancellation took place in 2023, and we unfortunately are not able to reactivate this membership.  If you want to rejoin Life Time you will need to start a new membership.  We are not able to honor your request, thank you for reaching out to Life Time, per Life Time this matter is closed. 
  
  We appreciate you being a member with Life Time
  
  Thank you
  Life Time Account Support