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Business Profile

Water Conditioning Contractors

Arrowhead Water Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Arrowhead water and talked with ***** on 12/07 and specifically asked if they do chloroform and nitrates water testing. I was told that they do but they cannot test for it in-house they would have to send it down to ******** ** and it would take **** business days to get results. I then asked if I could bring in a water sample or if they need to have someone come out to our house to take the sample. I left work early the same day to get her my sample before she left for the day. When dropping off the sample I double checked that we were testing for chloroform and nitrates as this is what I specifically needed which she confirmed, she ran my card for $142.10 and taped a piece of paper around the bottle I gave her and I left. They called me with the results today 10/20 and asked if we already have a water softener in our house as our water was perfect. I asked what the results were on chloroform and was told that they don't test for chloroform. I stated that I specifically requested chloroform and nitrates testing. This was the first time that I was told that they do not test for it. I said why would I pay you to run a test on the hardness when I already go through Culligan and could get the test for free as we have their water softener and suppy our salt. I told there is nothing they can do. My wife called down to discuss our charge and was hung up on. I went down to their location and calmly explained what happened and why I was upset. I was met with anger from both ***** and her manager. They said I was shown a piece of paper that states what they test for when I brought my sample in and was also told over the phone. I was never told or shown a piece of paper. They have surveillance and I requested that they go through footage to show she didn't go through paperwork with me. I was accused of calling ***** a liar and told to turn my a** around and get the h*** out of their establishment. I was misled, not treated with professionalism, and was swore at.

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