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Business Profile

Landscape Design

Magnolia Landscape & Design Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Magnolia Landscape & Design Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Magnolia Landscape & Design Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pathetic workmanship in stonework & plantings. July 2020 to Oct 6 2022. Stonework was 90% completed when Ramiro refused to cut a root.
      We had to remove it. Per BXXXXXX’s the 1-2 in. thin veneer stone we used. BXXXXXX’s would not recommend this for our project. 4X4 Fond Du
      Lac was ideal. Magnolia had access to the 4X4 Fond Du Lac white stone but did not recommend it to us. We would have purchased the stone from
      them. In 2021 we had 6 stones that were loose and many dead shrubs and plants. Magnolia did not respond. I contacted (GXXXXX’s—their
      supplier). They said they would not be able to use them on their reference list if their are not taking care of warranty work for their
      clients. XXXX from the local hardscape co. Agreed with BXXXXXX’s Lakeville that he would recommend 4X4 only. Not enough limestone base
      was and many stones were inlaid too deep in many areas. 13 stones loose2022 and mulch falls all over lawn. If only we knew it would last less
      than 2 years.
      Back in 2020. 1. Received call at my dentist office from one of the 3 (all appeared to be teenagers). Asking me where I wanted the shrubs
      & flowers planted. No oversight from Katie or a project mgr. No design showing scale to size to follow. Ramiro planted our arborvitae
      not centered. I asked to move. He got Katie on the phone and she said No! Move on. I told Ramiro to tell her remainder of money will be with
      held. Katie said my Dwarf Pink Lilac will look more purple in the spring. It was a purple lilac she gave us. Hydrangea was not planted
      deep enough. Roots exposed and died. Oct 6 2022-Tom H and he said it was due to stabilization, Also due thickness of stone and should not
      have been cut. He failed to call me as promised later. Per hardscape contractor it is not due to stone being cut but; 4X4 stone should have
      been recommended and work was not done correctly. Requesting $500 in reimbursements for reinstalling the stonework and $150 for us having to
      remove a root on our island.

    Magnolia Landscape & Design Company is NOT a BBB Accredited Business.

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