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Business Profile

Auto Parts

Napa Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 11, 2021 i entered the ************ Napa store. I was there to check a a defective car battery that was still under warranty. The gentlemen agreed to warranty the car battery by prorating the amount of warranty that was left. He ended up replacing the battery and I payed $72.39 for the battery. Fast forward to today the battery that was replace under warranty that I payed for went bad again I had the battery for 16 months total. It was a 24 month warranty battery. I went in to the ************ Napa to replace the defective battery. The employee RJ said that battery had no warranty as it was replaced under warranty. I was dumbfounded with his response. To me, each battery should carry its own warranty and should not be determined by the transaction.If I were to buy that battery and received no warranty consideration from a defective battery this battery would have been covered.This makes no sense as a defective product is a defective product.Please explain the reasoning the store attendant made no sense. Napas employee response make no sense and is utterly garbage. I will share this with every one as they treated me unfairly. Will never shop there again.

Napa Auto Parts is NOT a BBB Accredited Business.

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