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Business Profile

New Car Dealers

North Country Ford
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • M AND R B

    Date: 03/14/2025

    SERVICE DEPARTMENT IS AWFUL!!!! NO ONE ANSWERS!!!! We call the phone goes to voicemail they tell us that our part had to be ordered but no one told us about anything! I have been calling for 2 days. They do not even deserve a star but I had to.

  • Dale B

    Date: 02/05/2025

    The once outstanding service department has deteriorated into non existence. Nobody answers the phone. They invite you to leave a message but they never return the call. I’ve left at least a dozen phone messages and not one of them has been returned. I was told on 12/31 it would take a couple days to get the part they need for some warranty work. I did manage to get someone to answer the phone 3 weeks ago. After some profanity on his part he said he would get back to me. Never heard from him agin
    Dale B

  • Jennifer S

    Date: 06/24/2024

    I'll never do anything that involves money here again and they owe me $1000 for the trade in that I was ripped off on because Jerry J was busted attempting to sell me a basic escape after I selected (and financed) the titanium model.

  • Jay B

    Date: 08/24/2023

    I do not recommend North Country Ford! Stay away! (Please note the manipulative, pathetic response to this complaint, by the dealership after this is posted on the BBB. Do not "buy" into any of this dealership's hogwash! They manipulate you to get whatever capital gains they can). Look up their reviews on the BBB, Yelp and wherever else you might find an "honest" assessment of this poor dealership!! (And don't pay attention to the fake reviews!) ************************** I previously worked at a dealership in New York and I quit because of how deceitful they were! Beware, you have been warned! (Do not buy into the whole "good family man" bios or the five yellow stars next to any of the names. The web creator can put in anything they want to appeal to gullible customers.) I am USMC Veteran, honorably medically discharged for injuries sustained. I have integrity. Jerry Johnson and Scott Jensen do not. My first call to the dealership was on July 25th, 2023. I had been searching high and low for a very specific vehicle, at a very specific price point with very specific assets. I had found such a vehicle in a 2016 Lincoln MKX. VIN: 2LMTJ8LR2GBL81149. This was the stock number, the URL address for vehicle (which now does not exist because it was sold on me without any forewarning at all) and the CatFax URL for the vehicle: #PB20202, *********************************************************************************************************** *************************************************************************************** Between the dates of July 25th, 2023 at 12:05 PM & today, August 5th, 2023 (11 days) I have made many phone calls & messages to see what the state of the vehicle was as they were repairing a blemish on the Vehicle. Jerry Johnson told me he would inform me as soon as it was done.He did not. It was apparently sold as soon as the paint was dry to someone else. My attempts at communicating were very consistent. My calls weren't returned. F- Find better!

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