We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn and Garden

A 1 Outdoor Power, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Gerald R

    Date: 10/15/2024

    When I called them and asked if they were pretty busy I was told that I could get my ***** Goat Lawn Vacuum back within 5 days. I took it in on a Friday and got a text that it was done the following Tuesday. When I went to pick it up a gentleman came out with it and helped me load it.When I was strapping it down in the back of my truck the Technician ( a very personable young man ) that worked on it came out and explained the issues and everything that was done. I was very impressed with that kind of customer service. I would definitely recomend this company.

  • Anita B

    Date: 09/26/2024

    We bought a SXL50 Cub Cadet riding lawn mower on 08/28/24. We paid $3,799.99 plus tax. We also had a state fair coupon for $300.00. When we got the lawn mower home and put the mower deck in gear there was a terrible loud noise and vibration. We contacted A 1 and sent a video of the problem. They told us to bring the mower back in. When we brought the mower back in, the owner said he thought it was the clutch. He ever brought another mower up, and that mower did not make loud noises or violently shake when put in gear. They said they will run test and find out what is wrong with the mower. After 7 days we haven't heard anything from A 1, we called and was told that they were ordering a belt for the mower. Because the communication was so terrible we also filed a report with Cub Cadet on 09/13/24. Well another few days have past and we call A 1 again to see what is going on with the mower. We feel that we weren't getting anywhere, so we asked the owner what the return policy was. We informed him that we were mowing our grass with a walk behind mower and it took us 3 days to do it! He said that he will check on the status of the belt and get back to us and at that time we could discuss the return. When he got back to us he said that he went to A 1 in *******, ** and their lawn mower was no different then ours. If we weren't happy with the mower, he would trade for another mower BUT we would have to pay full price. He was claiming the coupon was no longer good. Isn't it unethical for A 1 to take $300.00 from Cub Cadet and keep it for their gain and not apply it to another mower? You don't know about the return policy until AFTER you make the purchase. The receipt advises you to go online to find the return policy. We paid cash for the rider because A 1 also charges you 3% surcharge for putting it on a credit card. If you want to find the return policy you'll need to go online and look for it.

A 1 Outdoor Power, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.