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Business Profile

Blinds

Blind Installation and Repair, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blind Installation and Repair, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blind Installation and Repair, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a broken blind and was connected with We Fix Blinds. First it was a struggle to connect with them and calls back were severely delayed. I was never told any cost for any one to come out. And as the gentleman was leaving he said that will be $105. I said that was never communicated. I spoke to the owner and she was extremely rude and said did you expect us to come look for free. Just terrible service. I said it wouldve been nice to know a charge up front especially if there was a charge for not being able to fix something. A lot of people give quotes for free and dont expect anything. Im challenging this fee that I paid.

      Business Response

      Date: 05/27/2025

      Hello,

      Thank you for sharing your experience with us, *****. I called and spoke with you directly as soon as I heard about the situation from our technician on 05/15/2025. As I explained over the telephone, I apologize for the way this situation was handled between you and an employee of ours and have discussed this scenario in great detail with our team to improve future service. I also have sent a check in the mail to your home address as a refund for your initial payment. If you have further questions please don't hesitate to reach out to me directly at **************. 

       

      Best,

      ****** *****

      Director of Operations

      Blind Installation & Repair, Inc.

      *******************************************************************

      **************

    Blind Installation and Repair, Inc is NOT a BBB Accredited Business.

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