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Business Profile

Car Dealers

El Chino auto sale

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a down payment of $2000 for a 2015 ***** equinox , I was given paperwork to sign but not advised of what I was signing, turns out it was an agreement to credit acceptance or a bank loan. Might I add that upon arrival the windshield was cracked, and I have a video of the owner trying to show me how to to turn the vehicle on with a screwdriver. I have to pay $25000 for a vehicle worth $8000. The owners ****** and **** blocked my number after I asked them what I should do to get the loan off of my history. They are super unprofessional and I want justice. There are so many others who have complained about the wrongdoings of this company.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from them 3 months ago and they have the title in the license plates and they will not send them to me I live way up North and every vehicle I've ever bought the dealers always sent me the title and the plates and these people are very rude unprofessional.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, March 1 I went into Chino auto sales to purchase a 2016 ***** pilot. I traded in my 2004 ***** CRV for $4000 plus an additional $500 for the ***** pilot. I drove off of the lot at noon and by 5 PM the car had cut off on me and would no longer turn on or run. I had to push the car into a nearby parking lot and I had two mechanics come out and do a diagnostic test on the car and try to get the car back up and running. Both mechanics were unable to get the car running and so I contacted the dealer the very same day and told him what had happened and asked him if he could provide me with a loaner car or if he could , give me a new car to swap this car out with. He told me he does not provide loaners, and that he would not give me a refund, or an exchange the vehicle. I told him I no longer wanted the contract with him, and that under the three day lemon law, he would need to Cancel the contract and give me my vehicle back plus my $500. He told me that he was not going to do that and that he had already sold my car. I then went to the car dealership and I seen my car still parked out front of his dealership and I told him that he could take the keys back to the ***** pilot and that I needed my car back plus my money And he told me he was not willing to do anything for me and that the car was now mine and I was stuck with it and that I had to pay for the repairs and pay for the monthly payments on it as well. On Saturday the following morning, I tried to discuss the situation with him again, and I tried to get the car up and running once more , but neither were successful. I tried to call the bank myself to cancel the loan but the bank was closed and they were closed the following day on Sunday as well so today Monday, March 4 I called the bank and explained the story to them and they are telling me they are unable to help me because only the dealership is able to cancel the loan .

El Chino auto sale is NOT a BBB Accredited Business.

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