Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th I purchased a vehicle from Cities Auto Sales with an after market warranty and was told their mechanics had looked it over top to bottom and its a great little car. Spent several hours there while they were ensuring everything was just so. Drive the vehicle home. Drove it to the state fair and home and then to a friends house with my daughter and on the way home from there (not even 100 miles, if that) of driving ******* stops running at an intersection miles from home. Called & had my roadside people come out & they couldnt help so I called a tow. My ************ spent several hours waiting for this tow. It was a Saturday ************ license plates hadnt even come in for the car yet so it still had the temporary tag on ****** had to wait until Monday to call an auto shop. I called BLVD *********** couldnt diagnose it and didnt have a loaner until Wednesday so i scheduled another tow with Statewide towing for Wednesday & gave them the warranty info. They diagnosed it as the clutch giving out in such a way that theres no way that I did this in the little time I had the vehicle. They called the warranty people & the warranty company sends an inspector out the following Tuesday. I have several recorded calls with the warranty ********************************* I called and the inspector still hadnt reported the results Tuesday evening. I then get a call from the auto shop saying that they were told the clutch isnt covered on the vehicle because its a manual. I call the warranty people ************* say that they arent sure where they heard that because they didnt have anything reported in their system initially. Then Im told that its being reviewed by ************** will hear back. I still havent heard back. I called and was passed around at Cities Auto Sales and sent between **** **** & *****. Gave them ample opportunity to make things right one way or another. To get this vehicle running, I would be out an additional $3k on top of the loan.

  

  Business Response

  Date: 10/30/2024

  This has been resolved 

  Customer Answer

  Date: 10/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They fixed the vehicle for $100 and it has run fine since. 
  

  Thank you!

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car from this company Oct 13, and the car came with a warranty. Since I have brought the car oct 13 it has been having problems. I had brought the car back several times for the car cities auto to fix the car and each time they would tell me it was fixed and charged me the deductible. The last time they had the car that got really upset with me when I started to ask for the warranty company number so I could speak with them myself and they told me the warranty company would not speak with me and if I a problem that I needed to talk to the mechanic manager , when they transferred me to him he said he wasnt giving me the warranty company number and that I can pick the car up because they are not fixing the car any more. When I picked the car up from them and took the car to another shop they told me right away the the engine was going out. I feel the carlot knew that they were selling me a bad car but wanted to keep telling me they were fixing the problem and not fixing the problem, because it time I picked the car up from them I will tell them the car was still doing the same thing I dropped the car off for, and they response was always well we fixed the problem you have another problem. The problem was the car had a bad motor all a long and they financed the car out to me know that.

  

  Business Response

  Date: 02/14/2024

  We always try to resolve the issues. Sometime warranty companies make us take preliminary steps be fore the authorize further repairs. She is free to take her warranty any place she would like. I wish he luck, and hope she gets this resolved.  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30/202 I bought a 2013 **** F-150 from Citie Auto and Finance **** Total amount of vehicle $21, ******. 24 month warranty, contacted Citie Auto Tuesday 5/27/2023 afternoon and spoke with the person in charge of the mechanic **** whose name is ***** about the vehicle leaking oil, we agreed to bring the vehicle in Wednesday 5/28/2023 to be serviced, ***** had the vehicle looked at and told me it would cost me $480 to repair, I asked did my warranty cover the cost of the repairs, he told me NO! I explained to him I have not had the vehicle 30 days and their is a law against this, so I returned home and called the ********************** the Finance Company same day Wednesday 5/28/2023, they did not understand why the warranty did not cover the problem and especially if I did not have the vehicle 30 days there was a law against this, they advised me to call Superior **************** ******************************* I spoke with a representative 5/28/2023 explained my problem, the representative said to take the vehicle to a mechanic of my choice have them send the estimate to Superior **************** ****************************** and it will be taken care of, on 5/28203 I took my vehicle to **************** to get an estimate on my vehicle I left the vehicle over night and **************** called me this afternoon 5/29/2023 and I was told by the mechanic that Superior **************** ****************************** did not approve the repairs for the vehicle that this repair was not covered in the warranty, the auto mechanic advised me to contact BBB and Consumer Protection, I, the mechanic, ********************** and the representative from Superior **************** ****************************** all agreed the warranty should cover the cost of the repair and there is a 30 day lemon law they should honor to repair the vehicle.

  

  Business Response

  Date: 07/17/2023

  There is no 30 day Lemon Law Warranty. The vehicle was sold as is. If the customer has any further questions, have them contact me directly. 

  *********************;

  General Manager. 

  ************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 M ************** **** on August 15, 2022, from this location and was informed at the time of the purchase the vehicle was an AWD (All Wheel Drive) vehicle my husband, *************************, was with me at that time and can also contest the salespersons informed us the vehicle was an AWD. I had Cities Auto Sales and Finance install new Falken CT60 tires on the vehicle October 20, 2022. In November and December 2022, I had major issues with the vehicle, very dangerous situations with very little control. Slid through a stop light, vehicle traveled down a driveway into the street while in park with no control, vehicle got stuck in couple inches of snowfall with no control. I called *** at Cities Auto Sales and Finance along with an email to let them know I was not impressed with the new tires I had them install since I was having so many problems. I found out that the vehicle is a RWD (Rear Wheel Drive) vehicle not an AWD hence the major issues driving in the winter months of *********. Cities Auto Sales and Finance informed me that I could trade in the vehicle for another but at that time there was no other vehicle I was interested in, and the trade in value was only $14,000. I am not comfortable purchasing a vehicle from this place of business. I asked to have them purchase the vehicle back and I was refused by one of the owners, ****. I am very disappointed that I spent money on a vehicle I cannot drive in the snowy season of *********. The salespersons misled me by stating the vehicle was an AWD and it is not. I am no longer comfortable doing any business with this company and want them to buy back this vehicle so I can move on. The purchase price was in the amount of $16,500 plus the registration and tax fees, I have invested in new tires and replace the battery in the amount of $1508.25 and replaced oil pan along with an oil change in the amount of $511.74.

  

  Business Response

  Date: 01/21/2023

  We have offered her a chance to trade the vehicle in at fair market value. I have reviewed the documentation she signed. Everyone of them show the vehicle as a rear wheel drive. We would still take the vehicle in trade if she desires. Otherwise we consider this matter closed.