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Review fromAlison M
Date: 07/23/2025
2 starsAlison M
Date: 07/23/2025
Misleading Advertising and Warranty Limitations – Standard Water Control
I hired Standard Water Control to install a perimeter drain tile system, based on strong claims from their website, brochure, and salesman that it would protect my home from basement water issues for the lifetime of the foundation. Their materials state: “Our quality drain tile installation will give you assurance against future water seepage for the lifetime of your foundation,” and their website includes testimonials from customers in high water table areas who report complete moisture prevention.
However, I later learned from the company’s owner and quality control specialist that the system only protects the one-foot perimeter of the basement where the tile is installed. Water entering anywhere else—including through the center of the floor—is not covered. This directly contradicts the representations I received prior to installation.
I spent over $14,000 on this system, believing it would solve my water problems. When I experienced seepage through the basement slab and raised concerns, I was told that complete protection would require ripping out the entire foundation and adding a moisture barrier—something never mentioned during sales discussions. I was also told that their warranty is similar to a “free phone” offer: it sounds good in marketing, but the fine print tells a different story.
In addition, installation damaged my property. A large truck cracked my driveway and parts of my basement walls were damaged. The company's contract language exempts them from nearly all damage caused by their work.
This experience was deeply disappointing. The sales pitch and advertising were misleading, and customer concerns—especially regarding health risks due to ongoing moisture—were dismissed. I urge others to read the contract closely and not rely on verbal assurances or promotional language.
Standard Water Control Systems
Date: 07/24/2025
We appreciate your feedback and the opportunity to address your concerns. While we understand your frustration, we want to clarify a few points about your situation and the scope of the work performed.The moisture you are currently experiencing is not water intrusion from the foundation walls or perimeter of your basement, but rather natural moisture wicking up through the center of your concrete slab. This area was not included in the scope of work we performed, as our system is designed and warranted to manage water along the perimeter of the foundationwhere water pressure and intrusion are most common.Preventing moisture from wicking through the center of a basement slab requires a full moisture barrier beneath the slab, which can only be installed by excavating and reconstructing the flooran extensive process not included in our drain tile installation services. This is why our warranty specifically covers only the areas where our system is installed.While our marketing highlights the effectiveness of our perimeter drain tile system in mitigating basement water issues, we do not advertise that it can eliminate moisture transmission through the center of a slab without a moisture barrier. We regret any misunderstanding during your sales consultation and will take your feedback to ensure that our representatives are even clearer about these distinctions going forward.Regarding the concerns about property damage, we strive to minimize any impact during installation and address issues as they arise. Our contracts disclose potential risks associated with heavy equipment use, which is standard for this type of work. This is the first we are hearing of any damages.We truly value our customers and want to ensure expectations are clear so that our solutions are the right fit for each home. We have referrals for specialists who can address slab moisture directly.Please contact our office directly if youd like to discuss.Review fromDebbie W
Date: 07/14/2025
5 starsDebbie W
Date: 07/14/2025
Ramone was great!!! It was a pleasure meeting him. He did a fantastic job!! Kudos to him!! Give him a raise!!! :)Standard Water Control Systems
Date: 07/15/2025
Thank you so much for the enthusiastic feedback! Were thrilled to hear that ***** made such a great impression and did a fantastic job. Well be sure to pass along your kind wordshell really appreciate them! ??Review fromSallye D
Date: 07/10/2025
5 starsGreat company who do great work. Very happy I used this company.Review fromAndy L
Date: 06/17/2025
5 starsStandard was very helpful by answering all my questions and explaining the options available to me.Review fromTyler J
Date: 06/17/2025
5 starsOutstanding customer service! Jesus was happy to answer all my questions. A scholar of the sump pump.Review fromPatricia D
Date: 06/13/2025
5 starsDid a great job on my egress windows and cleaned up was really good all done in a day.Love it.Review fromJean M
Date: 06/06/2025
5 starsJean M
Date: 06/06/2025
I would highly recommend Standard Water Control. They were very professional and easy to work with from start to finish. Kevin was very knowledgeable when quoting our job and explained everything the crew would do. We had a number of crumbling concrete blocks on our garage that needed replacing and the crew did a great job. The crew was very polite and kept us informed on what they were doing. They did a great cleanup job as well. Our garage foundation has never looked so good. I would definitely hire this company for future work.Standard Water Control Systems
Date: 06/08/2025
Hi ****-Thank you so much for your thoughtful review and recommendation! We're glad to hear you had a great experience from start to finish. ***** and the crew take pride in being thorough, respectful, and clear in their communication, so it's great to know that came through. We're especially happy that you're pleased with how your garage foundation turned outit means a lot to us. We truly appreciate your trust in Standard Water Control and look forward to working with you again in the future!Review fromLinda D
Date: 05/29/2025
5 starsLinda D
Date: 05/29/2025
Ramon arrived on time, super friendly and he took the time to explain everything to me. I have been associated with Standard Water for many years and I highly recommend them. They are the best!!!Standard Water Control Systems
Date: 06/02/2025
Thank you for your continued trust in Standard Water over the yearswe truly appreciate your loyalty! We're so glad to hear ***** provided you with friendly, informative service. We'll be sure to share your kind words with him. Your recommendation means the world to us. Thanks again for being such a valued customer!Review fromSandy B
Date: 05/28/2025
5 starsSandy B
Date: 05/28/2025
Our experience with Standard Water Control was exceptional. Ramon was our technician he is very knowledgeable and experienced he explained everything to us. Ramon installed our sump pump and had it up and running in little time. We highly recommend Ramon and Standard Water Control. Thank you.Standard Water Control Systems
Date: 06/02/2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that ***** provided exceptional service and was able to get your sump pump installed quickly and efficiently. We'll be sure to pass along your compliments to him. Your recommendation means a lot to us, and we truly appreciate your trust in Standard Water Control. Thank you again!Review fromKurt H
Date: 05/27/2025
5 starsKurt H
Date: 05/27/2025
Just an outstanding experience. Brent and crew showed up on time, worked hard, and completed the job early. Post job, basement is as clean as it was before they started. This is the second house I’ve had them install a water system in- highly recommend.Standard Water Control Systems
Date: 06/02/2025
Thank you so much for your wonderful feedback! We're thrilled to hear ***** and the crew provided an outstanding experiencefrom showing up on time to leaving your basement spotless. It means a great deal to us that you've chosen Standard Water for a second home, and we truly appreciate your continued trust and recommendation. We're always here if you need us!
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