We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logging Equipment

Forestry Equipment Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logging Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 4 ***** delivery February 9,2009 advertise as a 6 cylinder and ask if it was a 6 cylinder but after it was delivered if found out it was a 4 cylinder ,very upset because I ask for a 6 cylinder and also had a shifting problem also I call them and they sent a man down o look at it it was 2 .5 gallon low and it didn't even read on the dip stick he ran it but it still shifts hard and they sent down a other man to looking found out it was the cab mounts he suggested to replace the mount and see if that would take care of that and put new battery and a new starter in it Gear driven and he said he would buy them for me but as far as the 4 cylinder in it he wouldn't do anything about that and I want to be compensated the difference in engine size it was 30 horse power difference

    Business Response

    Date: 03/13/2024

    Regarding the complaint from ********************.

    ******************** purchased a 1991 ************** 540E log skidder from our company in February of 2024.

    The machine was inspected by one of our salespeople and found to be in very good shape structurally for a 31 year old machine.

    ******************** chose not to do a physical inspection on his part even though he was given the option.

    Upon arrival of the machine, ******************** contacted our company to complain the machine had a 4 cylinder instead of a 6 cylinder and that the transmission was bad.

    Forestry Equipment Sales hired 2 independent technicians to inspect the machine. The first tech agreed the machine was in good shape but the transmission was making some noise, upon further investigation it was discovered that the transmission was 2.5 gallons low on fluid. After filling the transmission the transmission quieted down.

    ******************** continued to complain the transmission was bad so we hired a second technician, a transmission specialist, to inspect the machine. The second technician determined the transmission was in typical working order and there was nothing wrong. The clunking that ******************** was hearing was actually the cab mounts being worn and had nothing to do with the transmission or the operation of the transmission.

    We made several attempts to come to a compromise with ******************** but the demands on his part kept changing. ******************** was very difficult to deal with at times and would continually talk over myself and our staff.

    We were finally able to reach an amicable solution with ******************** after many attempts and hope that we continue to earn his business in the future.

    Customer Answer

    Date: 03/15/2024

     I am rejecting this response because:

    I didn't refuse to go see it ,I told them it was to far for me to see it he recommended he could go and check it out for me and I made it clear that it had to be a 6 cylinder engine as it was advertised and he had a **** Deere check it out before but he would for me and he knew hat he was doing and he did and assured me it was a six cylinder engine and I told him to make sure the transmission ,engine, tires, and it was tight all around and the hydraulic work good and the *** didn't wobble .he went and did a Video of the machine working and said it was a cream puff but never check the hydraulic or engine so I though it was what he advertise .then when I go it it was 2.5 gallon short on hydraulic fluid in the transmission and it made growling noise and it jump shifting and it had a 4 cylinder engine  and for the two guy he sent the first one fill it up put said he still wasn't sure about 4 gear .then the next day I took it out and notice the 4 gear was jumping then he sent the second guy out and he found it was the cab mounts were bad and it started hard and needed new battery and new starter and cab mounts and I talk to them about it and they over talk me and said they would give me new battery, starter and cab mounts but as far as the engine for get it not going to do nothing , when I first talk he said he wast mad about the different in the size of the engine from 6  cylinder to 4 cylinder as they advertise

Forestry Equipment Sales is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.