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Business Profile

Air Compressors

Certus Manufacturing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Compressors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped at my local ******* ti *** a low tire, I inserted my ****** card and it approved my transaction, I aired up my tire to the pre set number of air (39) when it reached that it beeped a couple times, and I removed the air ***** from my tire and replaced the hose on the machine, as I was doing this my allotted time ran out and the machine shut off, I then returned to my truck and got in and drove off, I shortly there after git a notification from ****** about the 1st charge of 1.85 wich was ok I knew that was going to be the charge, then right after that one I got another one for the amount of $5.98 I don't understand why I was charged twice and fir that much, air for a tire shouldn't have cost that much, for a little air,

    Business Response

    Date: 11/14/2024

    That is an odd to charge to come from our Company. Please e-mail me your statement to *************************************** Once we verify the amount we can issue you a refund.

     

    ***** *******

    Certus Services & Manufacturing, LLC

    ********************************

    ********************

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2024, I attempted to get air from the air machine in *********, ** at the Beamont Kroger. The machine wasn't working properly. I've been calling and leaving messages with the company since January 20, 2024. No one has called back yet. I've spoken to people in other departments within the company and they have email the lady and still no contact.

    Business Response

    Date: 04/01/2024

    A  check will be mailed to the customer for $2.00 on 4/3/24

    Customer Answer

    Date: 04/01/2024

     I am rejecting this response because I have requested for over two months for someone to call in regard to this manner and they have yet to call. I have emailed and called and left numerous voice mails. This is poor costumer service. They told me they were sending a check two weeks ago, then all of a sudden, the person that is supposed to send the check is out. So only one person handles this? This has taken entirely too long to get this resolved. 

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased air at an air/vac machine at machine #****. The machine was not working properly, and I did not receive the air that I was promised. I let Certus know that the machine was faulty. Called the phone number on the machine, ************, multiple times to explain my problem, but nobody answers or phone or calls back. This is unacceptable. I WANT A FULL REFUND . *********** was purchased on October 6, 2023, and the completed charge to my debit card was October 9, 2023.

    Customer Answer

    Date: 10/13/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Certus Manufacturing is NOT a BBB Accredited Business.

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