Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a computer last November on ******. had troubles right away. put computer aside since it didnt work. My father looked at it last week and determined that the windows ********************************************** counterfeit. Business refuses to discuss it. What they did is illegal.

  

  Business Response

  Date: 09/09/2024

  Unfortunately, the Amazon Renewed replacement warranty is only good for 90-days.  As you purchased this unit back in November of 2023, we are now well beyond that return / replacement warranty period.  See their warranty information here: ****************************************************************************

  Had you contacted us as soon as you began experiencing any issues, we could have resolved the issue for your right away.
  

  Further, we are authorized partners with ****, **, ****** and *********.  All active *************************** are installed and licensed with ********* Authorized Certified Product License Keys.

  My apologies for your inconvenience.
  

  Customer Answer

  Date: 09/10/2024

   I am rejecting this response because:
  
  I just need the key used to activate my windows 10. Can they just give me the key? 

  

  Business Response

  Date: 09/11/2024

  Mr. ********
  
  As this is a public sphere, we are unable to post the Windows Licnese key here as anyone could access, view and use it, which would be a violation *********** Refurbisher Program policy.  I will contact you directly at your ***************** and provide you with the product key for your PC.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a restored dual desktop computer system. This was purchase through ******* platform from this seller so I want ******* listed as well. The system doesn't recognize the second monitor. I needed the second monitor- this was a system requirement for a contract position. I lost the position because the seller never responded to me and Wal-mart did not do anything to assist me with this issue.

  

  Business Response

  Date: 08/15/2024

  The customer purchased a PC from us in January off our Walmart.com. She first reached out  to us in February with an issue related to the operating system. One of our customer service agents assisted her in reinstalling Windows over the phone, and
  after the re-installation, she required some minor setup assistance, which our support team provided. About a month ago (July 2024), she contacted us again regarding a dual monitor setup issue. Our support agent informed her that we would no longer be able to replace the item as it was now well beyond the 90-day warranty period from the date of delivery offered on Walmart.com, and that we could only offer technical assistance.  After receiving this complaint, we again reached out to her today, August 15, 2024, in order to see if we can resolve her issue with the monitor. She requested that to call her tomorrow, Friday, August 15, 2024, which we will do.

  Customer Answer

  Date: 08/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I just want to clarify some of the information provided by the business. Windows was never re-installed or installed on my desktop by the business. I had to use my windows account to load on the new desktop and had to eventually purchase Windows. This merchant has not been very responsive or willing to assist with my issues from the beginning. This was the first time the merchant has called me back and they never contacted me about the dual monitor situation until they received the notice from you, The BBB. I actually had to explain my issue to the owner on Thursday when he called. And a follow-up call was scheduled for Friday and the dual monitor detection issue has been resolved.

  I want to thank the BBB for all of your assistance in this issue.

  *******************

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager of this company has extremely poor customer service skills. We bought a computer for our son for Christmas - it never worked from the start. We called several different times in which we were instructed to just restart the computer. That obviously didnt fix anything. After asking multiple times for a replacement, the manager informed me it would be my responsibility to package and return the items before anything was sent to us. We then opted for a refund and the manager gave the same instructions. I asked to speak to someone else and he told me he was the highest I could speak to. He interrupted me constantly. This company has just been a NIGHTMARE to deal with. Save yourself the trouble & DO NOT buy from this company.

  

  Business Response

  Date: 01/05/2024

  Hello,

  It is standard practice for any retailer to have the customer return the item before an exchange, replacement or refund is sent.  If you purchase something from ******, Target, Best Buy or Amazon, they will happily replace or refund any item, as will we at SJ Computers, but no one will do it if you have not returned the original first.

  Our apologies for any inconvenience.
  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving the ** Win 10 disk top computer. I transferred music from a thumb drive to the refurb win 10 **. A win 10 was completely new to me. I had a win 7. The music would not play so I contacted SJ. After a couple of transfers and quite a long time, I was asked to download the *** media app. They stepped me though it and we finally got it all to work. I failed to see if the CD player worked. Big mistake.I just put a cd into the desktop and the music only showed that that were 18 songs on it. No descriptions to the songs. Using the downloaded app *** they would not play, actually *** crashed. I even used a standalone cd player (my win 7 didn't work). It did not work either.I agree that my warranty has run out just over the 90 days. So I called thinking they might continue to help me since it was obvious they had sent me a computer without the capability of playing music. I assumed that my music issues were fixed.They refused to even offer any response and repeated that the warranty had run out.I see their constant response to other problems here is about the same repeated "sorry but go away". It was promised in the ad that I would receive a completely functional computer.That did not happen. I would expect maybe a few minutes with one of their techs and my problem would be fixed. I would never buy from SJ again.

  Customer Answer

  Date: 11/10/2023

  After receiving the ** Win 10 disk top computer. I transferred music from a thumb drive to the refurb win 10 **. A win 10 was completely new to me. I had a win 7. The music would not play so I contacted SJ. After a couple of transfers and quite a long time, I was asked to download the *** media app. They stepped me though it and we finally got it all to work. I failed to see if the CD player worked. Big mistake. I just put a cd into the desktop and the music only showed that that were 18 songs on it. No descriptions to the songs. Using the downloaded app *** they would not play, actually *** crashed. I even used a standalone cd player (my win 7 didn't work). It did not work either. I agree that my warranty has run out just over the 90 days. So I called thinking they might continue to help me since it was obvious they had sent me a computer without the capability of playing music. I assumed that my music issues were fixed. They refused to even offer any response and repeated that the warranty had run out. I see their constant response to other problems here is about the same repeated "sorry but go away". It was promised in the ad that I would receive a completely functional computer. That did not happen. I would expect maybe a few minutes with one of their techs and my problem would be fixed. I would never buy from SJ again.

  

  Business Response

  Date: 11/17/2023

  Dear **********************,

  I am sorry to hear of the difficulties with your audio files.  Unfortunately, if the CD player was able to read up the 18 songs that were on the disk, the optical drive itself is, in fact, working.  If there were songs missing or your VLC player was crashing, the problem was with the original burning of the audio CD itself.  It is very likely that there was an issue with the copying of the files to the thumb drive initially that was the cause of the problem.  It could also be that there was either an improper completely to the burning of the CD or corruption of some kind that was burned to the disc itself that is preventing the file from being able to be played.  But, it cannot be an issue with the hardware only reading some of the data.  That's not how optical drives work.  They can either read the media or they cannot.  In some cases, where the CD or DVD media is physically scratched, then and only then is it possible that it could read or play a file some files and not others.  But again, even in this latter scenario, the issue is not with the CD / DVD optical drive being able to read the media or the thumb drive itself, it is one or both of those media sources itself that is the issue.  Unfortunately, you did not buy either of those media sources from us.  More unfortunately, the CD / DVD optical drive is working.  As such, even if the warranty were not expired on your **, replacing the ** or the optical drive completely would yield the same result with your.

  Again, my apologies for the inconvenience.
  

  Customer Answer

  Date: 11/17/2023

   I am rejecting this response because:
  
  You guys sure go through some loops to mislead and misconstrue issue.

  This was an original *********************** cd.  It plays on other venues.  

  I used an stand alone cd player plugged in a USB port and got the same results as the cd player you sent me.

  Nice try. What you wish is that I am done with you and am no longer wasting my time on this issue which was all the fault of a machine delivered to me that was missing the ability to play music off of the hard drive or via the cd player. 

  "a fully refurbished machine it was not"!!!   byeeeeeeee

   

  

  Business Response

  Date: 11/22/2023

  Again, our apologies for the inconvenience.

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not I repeat do not buy from these scammers they seriously sent me anything they wanted and Amazon let this happen unbelievable.. my son Christmas gift messed up because of them, this is the only thing he really wanted and they sent me a *** computer the picture shows a **** computer false advertising, stay clear from this fake company $189.00 down the drain, I look online and they are scamming everyone, on ************** Amazon and God only Know what other platforms theyre using to scam people. how is they getting away with this? Is this American or what, Im Contacting my lawyer and I wont stop till they get what they deserve, shut them done take their seller license away, no one deserves to be treated like trash, I work hard for my money and to be taken advantage of is by means the saddest thing a company can do to a 13 years old great kids who was trying to understand how someone can lied about an item on Amazon and get away with it. BBB needs to do something fast

  

  Business Response

  Date: 12/28/2022

  Dear Ms. ************* am very sorry to hear you've had such an unpleasant experience.  We have been a top seller of refurbished computers online for more than 10 years now.  I assure you that we are a reputable company.  We do not sell *** products, so I assure you that was not what was sent to you.  That said, it is possible you may have been sent an incorrect item.  Please provide your Amazon Order number, photos of the computer you received and the serial number of that computer so I can look it up in the system and identify what it was that you were sent.  Once I have this information, I am sure that I can help resolve the problem.

  Thank you.