Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thomson Reuters

  610 Opperman Dr Eagan, MN 55123-1340

• 

  Thomson Reuters

  215 Commercial St # 6 Portland, ME 04101

• 

  Thomson Reuters Corporation

  3 Times Square New York, NY 10036-6564

• 

  Thomson Reuters

  88 Parkway Drive South Hauppauge, NY 11788

• 

  Thomson Reuters

  747 Third Ave New York, NY 10022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a subscription product that consisted of a loose-leaf with an update service. Before it shipped I called to cancel. After talking to two people and being on hold for more than an hour in toto, the second person with whom I spoke, who was in government customer service, said the looseleaf had not shipped, it was probably too late to prevent the shipment, but I could simply return the product and the order would be canceled. She promised a return label that did not arrive. So I called again. On hold for 40 minutes. I talked to someone else in the government section was again assured I could cancel, and this time I did receive the return label. I used the label to return the product unopened. Some time later I received a notice that the product had been received, but there was 0 credit for it because it was a subscription. Called again. On hold for 20 minutes. Talked to ****** in government customer service who acknowledged that the product had been returned, but this time said she would have to seek approval to terminate the subscription - even though I had nothing to update, having returned the product as agreed with the prior two government customer service representatives. Three weeks later I received a **** for the subscription (first monthly ****). The thought of more hours on hold to deal with the worst customer service I have ever encountered - and that is saying a lot, and is unfortunately true - is not something I want to contemplate. Especially since two people at the company already told me unequivocally that I could return the product unopened to rescind the entire transaction- which is what I did.

  Business Response

  Date: 08/08/2022

  Worked with the customer to resolve this issue

  Customer Answer

  Date: 08/09/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ******** Reuters d/b/a FindLaw to do advertising for my business to bring in new business. FindLaw did ****** Ads, which got me calls, but no clients. Every time I attempted to cancel, they made more promises about bringing in new leads and how it takes time. I finally cancelled in May 2019 with the ****** Ads, though they would not let me cancel FindLaw until November. The service never generated enough business to cover the cost - it really didn't generate any new business, just tire kickers and spam calls. Now they are taking me to collections for over $15k. As they never lived up to their side of the bargain, I don't see why I should have to pay their outrageous fees.They are also trying to collect for WestLaw services. I attempted to cancel theses services, but they would not let me. Then they cancelled my access but still billed me!Product_Or_Service: FindLaw/******** Reuters/WestL Account_Number: ***************

  Business Response

  Date: 07/21/2022

  Not sure why this complaint came through now - we worked with this customer back in ******************************************** an attempt to resolve 

  Customer Answer

  Date: 07/21/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  My business has gone out of business, so this complaint is no longer relevant.

• Initial Complaint

  Date:07/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with this company for 3 years and our contract is suppose to end July 2022. We signed up for Formbuilder and I've been trying to cancel their service now since April of 2022. Their renewal person will reach out and send you a email with easy access and 1 touch button renewal, but they will make it next to impossible to cancel. I've sent them in total 3-4 emails since april 2022 cancelling, but their response is that it has to be at least 30 days before the end date before cancelling. That is not a responsive answer since ***** days prior is actual compliance, they also said we are trying to cancel to early. So they have essentially refused to timely cancel it and trying to force a mandatory renewal since they are trying to hide the cancellation button and also make it super hard to do it. I called the easy to used renewal number and emailed them today and told the renewal people to cancel in writing and on the phone, but they said they will send a "cancellation team" to reach out to me. This goes against their requirements that we send it in writing. Also, if you look at their website or have an account with them, the account number is hard to find and the cancellation button is nowhere to be found. In fact the renewal emails and 1 touch renewals are so easy that I could renew with my eyes closed, but this is beyond deceptive and being that they are in the lawyer business they should know better than to goof around with our profession. Formbuilder is absolute trash and thats why I'm taking my business elsewhere, the forms are not updated like it should be and there simply isn't enough there to justify $150 per month since we can't use it.

  Business Response

  Date: 07/15/2022

  Worked with the customer to resolve this issue

• Initial Complaint

  Date:07/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a book from ******** Reuters that was delivered by *** to a business that has closed.I am unable to reach anyone at ******** Reuters by phone who can assist in taking back the book that was delivered to a closed business. I called their number but could not get help. I explained the situation. I was then put on hold and put back into the same automated system that offered no option for a human or for my particular situation. The book is not mine. I am in the next office where it got left because the business it was sent to is closed. I want ******** Reuters to tell me what to do with their book rather than billing someone for it who has retired and has NOT RECEIVED THE ***** I need the book returned to sender at no charge to me because it is not even my book and I was not even associated with the business that closed. JUST TRYING TO HELP.

  Business Response

  Date: 07/13/2022

  Thank you for letting us know you received a book for a closed office. We did receive the book back and are glad that *** was finally able to help you return to sender. We appreciate the follow up and your diligence to make sure we received the product back and letting us know that the office is closed. I have updated the customer's account to make sure it reflects that the office is closed and will no longer receive any print publications from us. I have also submitted your feedback on your call experience to the proper department to make sure we can investigate what happened with the call. thank you!

• Initial Complaint

  Date:05/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Thomson Reuters, ***************************, has repeatedly sent me emails attempting to con me into a meeting with him, suggesting that we'd already agreed and just need to set a time. I have never spoken or conversed with this individual and have had no contact or interest in anything Thomson Reuters has to offer. I have repeatedly asked this individual to stop emailing me and remove me from any lists they may have, but the emails have continued. All I want is an acknowledgement from them that they have taken action to remove me from their contact list as I have no desire to be involved with that company, nor have I ever.

  Business Response

  Date: 05/31/2022

  We have resolved this issue