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Business Profile

Delivery Service

Allegro Home Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dishwasher May 2023 via ****** who appears to contract with Allegro Home Delivery. Fast forward to October 2023 I worked with *** at Allegro and shared that employees of her company chipped my brand new Quartz Countertops and drilled holes in my brand new white shaker cabinets. with the 1st dishwasher install. Photos were all sent to *** and claim was filed. After several tech visits, water leaking on to my kitchen floor, being told to order ********* Amazon, telling me ******* would be out to only have 1 tech show up not prepared to resolve the issue I filed a BBB complaint. I was told by Claim Adjuster ****************************************** couldn't find anyone to fix the issue. She initially had some random guy call me who tells me he is not licensed and bonded and couldn't help! I asked her several times to find a contractor and someone who is licensed and bonded. I just had my entire house remodeled and it's allegros responsibility to fix what they damaged She then responds and says can we just pay. you $250 .....based on what? She couldn't provide an answer and then I responded with I just paid $30k for my kitchen remodel and you want to pay me $250 for the damage? I said I would accept a minimum of $2000 or you can have contractors come out and provide estimates as you should. This claim adjuster also told me there were quartz counter top kits to fix the issue. What about the cabinets? I'm requesting a competent employee to remedy this issue and consumer should be compensated appropriately. Or they can reiumburse me for the brand new dishwasher I had to exchange out from the 1st one because they couldn't remedy the issue. I had to pay extra and out pocket for the Bosch dishwasher as well.

    Business Response

    Date: 03/11/2024

    We regret the negative experience you had during the dishwasher installation and appreciate the opportunity to work with you to resolve this matter. Thank you for your patience, and we apologize for any inconvenience caused during the process. We understand your frustration with the difficulties in finding a contractor for the repairs. Despite our efforts to reach out to several contractors, it proved challenging to obtain estimates promptly. We are pleased that we were able to reach an agreement and settle the claim. Your feedback is valuable to us, and we hope to regain your trust in our commitment to providing quality service. Thank you for bringing this to our attention.

    Customer Answer

    Date: 03/17/2024

     I am rejecting this response because: I have sent several emails requesting the date the settlement was mailed and Ive yet to receive any communication. As soon as I hear back then I will respond appropriately.

    Thank you 


Allegro Home Delivery is NOT a BBB Accredited Business.

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