We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Bobby and Steve's Auto World Eden Prairie, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to *********************************************** for diagnosis of a vibrating, growling sound that sometimes occurred immediately AFTER the engine started. I was told that the problem was due to a bad starter, so I approved the $1,001.80 expense. After being told the work was done I paid Invoice #****** 11/14/2023. However, when I started the car, the same sound was present. A service tech came out to the car and heard the sound. I left the car so others could hear it but was told no one else heard it. I picked up the car, recorded 2 videos with audio, and sent them to their Director, Automotive Operations. He said he would have their Technical Leader listen to them and contact me. Despite emailing both of them, I have heard nothing back since 11/20, the day the videos were download. What I discovered since is that not one of NINE SIGNS YOU HAVE A FAILING STARTER IN YOUR VEHICLE was a problem that I reported for the car. Yet, the invoice I received after paying for the starter shows that the technician who serviced the vehicle based the need for the new starter on the statement, ************* will react sluggish at time and will grind every once in a while, but did not experience a sluggish start or sound himself, only read it from the work order. However, what was written is not what I reported when delivering the car. Based on the above, I believe this was an unnecessary repair. Bobby and Steves Auto World did not follow-up with me as promised and has ignored my requests for resolution.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in for shock and spark plug replacement. After that one of cylinder wasn't working. They took no accountability for it and said this stuff happens all the time

    Business Response

    Date: 12/05/2023

    Business response via phone taken by BBB staff

    ***** Manager met with consumer at the shop and talk her through the repairs and the reason for repairs understands she was upset with the past customer service. Indicated customer seems satisfied.

Bobby and Steve's Auto World Eden Prairie, LLP is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.