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Business Profile

Event Planner

Epic Event Rental Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not one to air out my drama on social media because I think it's childish and inappropriate but just so another bride doesn't go through what I just did I want everyone to be aware!!I rented through EPIC Event Rentals for a ton of my wedding stuff including all of our signage, cold sparklers, our dance floor, Photo Booth, audio guest book, and more.Epic failed to produce a lot of what they promised and are also falling to refund me any money that I paid, and if they are planning on it they won't give me an update so l thought I might grab their attention here. We gave them $3000. In return I got cold sparklers that didn't work, a seating chart that was printed the day of on printer paper because they couldnt get their vinyl to transfer to the wall, an audio guest book that was dead half the night, a Photo Booth that didn't have a remote so they had to spend an hour leaving to retrieve it after most guests have left, and a *** other small decals not completed.Instead of spending my wedding morning with the bridal party enjoying my day, I was listening to everyone coming to me worried about how to put out the fires caused by epic and what we would do since none of this was done.

Epic Event Rental Inc. is NOT a BBB Accredited Business.

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