Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.as been approved for repair, this was 6/21/24.On 7/3/24 0933 hrs. spoke with ***** she stated it will be several weeks for the shower to come in being that was the problem.On 7/11/24 0822hrs spoke again with *****. ***** advised the shower will be in ****** Ga by the 15th of July.On 7/16/24 1800 hrs **** at ********* stated it was shipped 2 weeks ago.I took the liberty to call Open Roads they said it was damaged in transit and another one will be delivered.I spoke with ****** with this new information and expressed my dissatisfaction (two months ). I am currently paying for this new camper plus paying for storage for my camper at another location due to HOA rules on campers. Can someone at ********* contact me to extend the warranty past the year it expires.I cannot use my camper to enjoy it. Please advise me of your relief that we may have.

  Business Response

  Date: 08/28/2024

  I am sorry to hear of your experience and the issues with part delays. To request a warranty extension, I would recommend submitting your request to the customer care team; they can be reached at ***************** and will follow up for the proper documentation from the dealership. 

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I sent a message to the email provided as requested on April 23 (over 1 week ago now). I received an automation reply that a case was opened, and then I received no further communication. hey've shown they can't be trusted to deliver any sort of quality. I sent a survey to Winnebago with as many of these problems as they would let me list, and heard nothing. Winnebago wants me to contact the dealer and doesn't stand behind their own product

  Business Response

  Date: 04/22/2024

  I am sorry to hear of the concerns you have experienced with your unit and would like to get you connected with our customer care team. They will be able to provide you with the best support on getting repairs completed to your unit under the warranty. Please contact ***************** with the last eight digits of your vin number or by calling ************. Once we have been able to properly connect, we will work to resolve your concerns quickly with the dealership.

  Business Response

  Date: 05/15/2024

  I was able to locate your service ticket, I see a representative has responded and provided direction on the next steps for having your concerns addressed. Please continue to work directly with your representative for the proper assistance. 

  Customer Answer

  Date: 05/24/2024

   I am rejecting this response because:
  
  Winnebago has done nothing to fix this situation except again ask me to contact a dealer. Additionally, some of the repairs have already been completed on my dime and time - I couldn't wait weeks to months to have roof and pipe leaks fixed, but there is still water damage to ceiling panels. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:   Clickit offered a review appointment (no fixes just review) for 8/30, which I declined, because they had already delayed the appointment for over 1 month.  I lost 10 months of use between August 2021 and June 2022, and I was unwilling to lose the rest of the RV season again.  I presented this RV to Clickit on 10/3/23, with all personal gear removed per our agreement, so Clickit could do a full review.  Clickit would not allow me to leave the RV for repair.  Clickit did not allow me to unhook/level, hook up power, and hook up water so a full evaluation could be performed. At the appointment on 10/3 Clickit attempted to fix a few items but did not fully complete any repairs.  Clickit said they would communicate with Winnebago and come up with a plan to fix.   Clickit later responded that I should take my RV to a different Winnebago shop because Clickit could not fix to my expectation of factory new.  I emailed Winnebago to see it they wanted me to take it somewhere else and never got a response.  I am not requesting any goodwill
  provision, and none has been offered.  I only want the factory defects from Winnebago and poor-quality work from Clickit RV repaired.   My preference would be for
  Winnebago to fix this RV to factory new. 
  My second option is to accept a cash offer that would cover the cost to fix known issues to factory
  new.  The hold up right
  now is that Winnebago wants to “protect” Clickit from responsibility to fix
  the bad repairs Clickit has attempted.  I accepted Winnebago’s
  offer of $7000.00 if they would take Clickit off the agreement so I could pursue Clickit for the poor-quality workmanship.  Winnebago counteroffered with $10,000 but
  still included Clickit.  I had to reject
  this offer because they still want to protect Clickit.  I counteroffered $13,354. If Winnebago wants to protect Clickit
  Winnebago must take responsibility for Clickits work.  I would still prefer a RV that is fixed to
  factory new without losing any additional use of my RV.  My first planned trip is May 12th.  If you think I can make this RV factory new for $10,000 you should be able to do the same.

  
  
  
  Clickit so I cannot pursue them for the poor-quality repairs. I accepted the offer if they would remove Clickit. They counter offered at $10,000 but include Clickit still. I rejected but counter offered with $13,354 if they want to include Clickit. This amount allows me to fix the known issues and "break even" not counting any unknown issue that are found during repairs - I am willing to take that risk so I can get this fixed and use this RV. If Winnebago wants to protect Clickit they need to cover the cost or repair the poor-quality work. Winnebago responded to this counteroffer that they were rescinding all offers and are considering this case closed.
  There has been extensive communication with Clickit and Winnebago that Winnebago can access from the last 5 numbers of the VIN 61552. I have notified Winnebago of breach of warranty. I have owned this RV for 19 months and it have never been fully functional. It has been unavailable/unusable much of the time.

  Business Response

  Date: 04/10/2023

  Hello,

   

  Based on the documentation on file, Clickit RV and Winnebago had strived to make corrections to the unit to industry standards and provide the customer with additional goodwill provision. The provided email chain shows the dealership had tried to convince the customer to keep their scheduled service appointment, to review his concerns and address to noted leak. Each time any offer was made was met with a counter offer and no conclusion was made, Winnebago at this time has pulled all offers and will not provide any additional goodwill offers.

   

  Brandy ********

  Customer Service Department Manager, Winnebago Towables

   

  5200 Hoffman Street | Elkhart, IN  46516

  O: ************| b********@wgo.net

   

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Winnebago **** BHS. The Air Conditioning Unit does not cool the trailer adequately. The vehicle is in the ****************** of *********************************. They are telling me that Winnebago will not warranty the ** unit because there is a 10 degree differential between the intake and the air being sent into the trailer. When it is 90 degrees outside and 85 in the trailer it is unbearable. Either the unit is defective or Winnebago has not provided an ** unit that has enough BTU's to adequately cool the interior of the trailer. I am a service connected disabled veteran who cannot sleep under these conditions. Winnebago either needs to repair the unit so that it functions properly or replace it with a unit that is capable of actually cooling the trailer to a reasonable temperature.

  Business Response

  Date: 08/31/2022

  Good Afternoon ******,
                I am reaching out to provide Winnebagos response to this BBB complaint. The response is as follows.
  
  This consumer purchased a base unit with a single 13.5K BTU a/c installed from the factory with the ability to add a 2nd a/c through a factory prep. If the consumer needs additional cooling for increased comfort, Winnebago recommends that he have a second A/C installed. This can be purchased and installed by a local dealership at the consumers cost. This concern is not a manufacturing defect, but is considered preference depending on the consumer. 
  
  
  ***************************
  Consumer Affairs, Winnebago Towables