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Business Profile

Restaurant Management

Fourteen Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Fourteen Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fourteen Foods has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am (or was) a fairly regular customer at the ********************** ("FF") operated ************ in ********. Last night - at the HWY 100 location - I specifically asked for a product's available before ordering that item. I was told it was available.After paying, I was asked to pull forward to wait. I waited . . . and waited . . . and waited. At one point, an employee handed me a blizzard which I then put in my car (thinking it was mine). When she tried to hand me another item (that was clearly not mine), I told her there must be a mixup. She then took the item she had previously handed to me (and which had been in my car) to the customer behind me. My gut tells me that this violates health practices/codes.A little while later, another employee came out with another incorrect item. I handed her my receipt for the correct item, which she took with her inside.She came back with a very, very melted (and level with the top of the cup) Blizzard. I refused to accept it and left - but not before telling her that I would need a refund/was owed my order.I immediately called and was told I would receive a call from the ** ("******") this morning. That did not happen.Fourteen Foods does not have a phone number to call outside of the store itself (which obviously got me nowhere). All they have is a website which requires you to turn over a whole bunch of contact and personal information which they will undoubtedly use to market and sell to *********, I've had to spend all of this time filing this complaint because they are a) incompetent, and b) dishonest.

      Business Response

      Date: 06/18/2025

      Good morning, *****,

      Thank you for reaching out and bringing this to our attention. Our District Manager and General Manager have been trying to reach you regarding the details of your visit and would like to ensure your visit is addressed and resolved appropriately.
      Could you please confirm ************ is the best number for you and what a convenient time for us to connect would be?

      Thank you and we are looking forward to speaking with you.

      Customer Answer

      Date: 06/18/2025

       I am rejecting this response because:  I have received no phone calls whatsoever from any manager (let alone both of them).  It's 2025 and everyone has call history on their phones. The phone number the provided is correct, which just underscores their dishonest.  I can't prove a negative, but I went through my call history to see if I may have missed a call and voicemail from anyone claiming to be from the business.  Hilarious that they would be so deceptive when the disputed amount is less than $7.00

      Business Response

      Date: 06/21/2025

      Good morning, *****,
      Thank you for taking time to speak with our District Manager, ***** on Friday, 6/20/2025. We are grateful that a satisfactory resolution could be reached. We sincerely hope to earn your trust back with a much improved future visit. We appreciate you bringing these details to our attention and allowing us to take action with our team, as well as for our fans. Have a wonderful weekend!

    Fourteen Foods is NOT a BBB Accredited Business.

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