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Business Profile

Sanitation

PurLite Clean LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered home uv unit and received email confirmation on 10/8/23. Requested update on 10/15/23. Received no response or other information since 10/8/23 order confirmation. No phone number to complain about no information and no delivery. Bought one unit a few years ago and when needed replaced bulbs. When first unit did not work anymore bought a second unit and when needed replaced the bulbs. Have to buy a third unit but purlite cannot deliver the third one and it cannot respond to a request for status update on the order ****. As of tomorrow Friday 10/20/23 it will be 12 days and no delivery. The unit is used to disinfect items that need medical level *** cleaning. My Dad is 88 3/4 years old. He has been a **************** Cancer patient since late ****. After a few years when surgeries were done and 120 days of hospital stays were necessary no more surgeries were possible. He began an experimental medical trial using GLEEVEC from ******** to try to fight the **** Cancer in his liver. He has taken the chemo medicine daily since November **** and in April ************************************************************ complete remission. He has to take the GLEEVEC for the rest of his life to prevent the **** Cancer from becoming active again. HE HAS A SEVERELY COMPROMISED IMMUNE SYSTEM. *** sanitizing items he handles is important. It has the approvals of his **************** doctors. If Purlite cannot deliver as it's website said it could ship in *************************************** writing ASAP and also refund the ****** dollars. Cancer patients having to fight every day to stay alive need to have *** sanitizing units at home to try to prevent COVID 19 from being deadly to them. My Dad has had to hibernate/isolate since early 2020 to continue to be safe from COVID 19. Purlite doing what it is doing does not provide the *** unit that is needed, yet it did it promptly twice before. It should get out of the *** business if it can't deliver!

PurLite Clean LLC is NOT a BBB Accredited Business.

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