Reviews
This profile includes reviews for Original Owner Autos, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJonathan P
Date: 10/22/2024
1 starBought a truck with a radiator problem. Sprayed fluid from somewhere. Right when I got it home whatever patch or jbl weld they had on it came off. Just brought the 04 toyota truck to the shop and the frame is completely rotted out. They had patches all over the frame and painted over all the rust. It is complete junk at this point and I just bought the car for 7 grand 2 months ago. Thank goodness nothing happened with my kids in the car. I am going through financial hardship and have that 7 thousand dollar loan for nothing. I am at a lost for words and don't know what to doReview fromAndrew F
Date: 07/25/2024
5 starsAndrew F
Date: 07/25/2024
Easily the best dealership for clean used cars in Minnesota. I have bought for myself and my entire family and would recommend them to anyone.
Original Owner Autos, Inc.
Date: 07/26/2024
Thank you for the compliment. Its a pleasure to continue serving you and your family!!!Review fromShanna S
Date: 07/25/2024
5 starsShanna S
Date: 07/25/2024
I bought a car from here and it was such an easy process thank you ryan for your help!Original Owner Autos, Inc.
Date: 07/25/2024
Absolutely loved working with you thank you so much for the business! Hope to see you soon for your next purchase!Review fromAlexa L
Date: 07/24/2024
5 starsAlexa L
Date: 07/24/2024
I had such a wonderful experience buying from original owner autos! Ryan was super helpful, I definitely recommend this place!Original Owner Autos, Inc.
Date: 07/25/2024
Thank you so much! We appreciate your business and look forward to a future of continued business. We are here for anything you needReview fromDenise H
Date: 03/04/2024
1 starDenise H
Date: 03/04/2024
My son bought a car through this company barely a month ago! The night he bought it, he found that one of his tires only had 1 lug nut holding it on. There was 1 lug nut that was sheered off and the others missing. We proceeded to buy new lug nuts and thought the problem was solved. Well it wasn't and he again almost lost the tire. We had it towed to a trustworthy repair shop that informed my son it would take $2000 to fix the issue because low and behold, the tires were all almost bald and they wouldn't release the car that way because it was unsafe! So they basically sent my son off with a car that was extremely unsafe and because of the way the law is written, they don't have to take any responsibility what so ever. Hopefully none of their loved ones ever get screwed over but people like this!Original Owner Autos, Inc.
Date: 03/06/2024
All our cars are used and sold as is. We offered your son a warranty but he declined. We definitely will look at the car for you guys. Im not sure I understand why the lugs are falling off but we definitely will look into it. Please call so we can assist. We are here to help in any way possible.Review fromRobert B
Date: 11/12/2023
1 starRobert B
Date: 11/12/2023
I recently tried to buy a Toyota Corolla from Ryan at Original Owner Auto's. He passed me along to Walt in finance, who proceeded to jerk me around for several days. I was willing to make a full price offer on the car, as I live in far Northern Missouri.
I have never worked with such a poor company in my life. If you are even thinking of buying anything from them, be forewarned!Original Owner Autos, Inc.
Date: 11/15/2023
Good evening this is ****. I answer all the phone calls for the dealership. When you inquired from out of state and needed financing, I referred you to **** after you filled out ************** on our website. This is standard in most any dealership. **** is our finance manager.
**** was not jerking you around rather trying to reach out to our lenders multiple times and get an approval for you.
Unfortunately, we have limited lenders to out-of-state customers. Your application did not pass through to our route one finance portal when you submitted it so we asked if you could redo it again or you would have to wait until he had time to manually process the information when we were not busy.**** is the only sales/finance staff on site and sometimes we have five or six customers at one time so he does his best to accommodate everyone.
In the meantime, another customer purchased the vehicle. This was a 2008 Corolla with only ****** miles so you can imagine there was very high interest in this vehicle, hence why you were inquiring from out of state. Im sorry you are so unhappy with the situation and that the car sold so fast. Good luck in your search.
Original Owner Autos, Inc.
Date: 11/15/2023
This is simply a case of a customer that lives out of state that was unhappy with the car selling so fast on him. There was no foul play. There were many people that were disappointed that the car sold to fast. We had at least five or six customers come in the same day that wanted to purchase that vehicle after it was sold. This unfortunately happens often when there is an attractive car that everyone wants.
Review fromM. R.
Date: 10/07/2022
1 starM. R.
Date: 10/07/2022
Ryan is a ****, told him I was coming to look at a car he wasn’t even there. The guy that was there was not interested and was no help when asking questions. I asked if he had any service records and they said just look at the car fax. Then I said the vehicles were notorious for head gaskets and he told me it passed inspection from car max after telling me he didn’t have any service records. If it passes inspection then you’d think a honest person would show you the inspection. Then I asked if he had any wiggle on price he got pissed off, had a smart ass attitude and hung up on me. This place is a scam, they are trying to sell a Mercedes that’s in perfect condition that has had airbags deployed and been totaled. Such a waste of time.Original Owner Autos, Inc.
Date: 10/11/2022
This is **** and I was never once rude to you. You were just upset we were not willing to take your offer of 50% our asking price. Anyone would understand that. I also did NOT hang up on you clearly we ended on the note of you saying if I change my mind to call you and I said I wouldnt be that is all as we dont take offers of 50% asking price. I answer the phone calls for the dealership that doesnt mean Im going to be there. That being said we have a sales person that is happy to help show the customers the vehicles. Yes we have Carfax on our website we cannot provide personal records even if we receive them with the vehicle for privacy reasons. You were more than welcome to get any car inspected before purchase but when you offer 50% out asking price there is just no reason to waste the time on inspection. We are not selling a totaled out ********* It would say it was totaled In the Carfax. If you actually read the report it says moderate damage, airbags deployed. It does NOT say totaled or severe damage. But thank you for saying its in perfect condition as it is really clean. Heres the Carfax link for you to view if u copy and paste into another browser. ************************************************************************M. R.
Date: 10/11/2022
If offering half the price is asking you are firm on 6k and then saying Im starting at 4k is 50% then you need to go back to school and learn some simple math. Typically negotiations work by starting with a high and low number and you work to reach an agreement, you dont tell the customer they are ******* crazy and to get the h*** out of here. Then claim its in perfect conditions tell me you have no service record but then say it was inspected by car *** but can produce the inspection report. Anyways dont buy from these scammers. I looked a week longer and found a 2010 Caddilac DTS from the original owner with the same mileage and actual service records for 1000$ less than this con artist was selling a **** that smelt like coolant blowing out of the vents.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.