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Business Profile

Body Contouring

AirSculpt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Contouring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon arrival of my surgery my husband offered to pay for and add skin tightening and dr. ***** said no, it wont help under the armpit under bra band but he said the rest would be a good result and I was going to be happy aside from likely loose skin under armpit area so I understood that. Since my surgery there is 0 change in the fit of my clothes, my measurements are still the same. Nothing has changed. I had a meeting with **** the interim practice manager at MPLS Airsculpt with Dr. ***** via zoom. The call is recorded. Dr. ***** told me that he didnt think I was going to have that good of a result and that hes pretty sure he told my husband that. That is uncalled for! I would never have invested 1000s into a procedure that wasnt going to give me good results. He also said Im not a good candidate for revision that its not going to look good or get any better? That doesnt make sense to me at all as I expect my surgeon to be confident in their ability to do this for me. The surgeon claims he took out an illegal and unsafe amount of fat which I can take legal action on, and I do have photos of my canisters for proof as well as the call. I will continue leaving honest reviews to prevent other women from being taken advantage of who are feeling insecure like me. No one ever checked my labs, health, or anything else. No one ever informed me that I would have the amount of downtime that I did and in fact it is misleading to me that they didnt inform me of that part as I was recently verbally informed that large volumes of fat take much longer to heal. I was never told that in fact, the business advertises minimal downtime. I had a horrible reaction to the tumescent fluid that caused me to have panic attacks and adrenaline rushes that happen at night when Im trying to go to bed, it causes muscle twitching similar to myoclonus or hypnic jerks. I dont feel safe doing another procedure after dr. ***** said its dangerous and going to leave scar tissue.

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