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Business Profile

Dating Services

Minneapolis Singles
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** for enrollment on September 15. I was subsequently diagnosed with serious heart disease on September 17 and asked for the ability to resend my enrollment. There was a response mean about changing dates of enrollment. When I asked for a refund partial to Address the limitations I would have in my open heart surgery on October 21. I was Samri told that there were no refunds and was not given any come because of my illness whatsoever.

    Business Response

    Date: 10/07/2024

    Mr. **** ****** is claiming that he was diagnosed with a serious heart disease on September 17th and asked to rescind his enrollment. Mr. ****** didnt come in to join our service until September 19th, which is two days after he found out. In fact, during the consultation, Mr. ****** brought up his health issues and his travel schedule and wanted to make sure that he could freeze his membership when he was out with surgery and with trips to the ******* and *****. Mr. ****** not only did not cancel his membership, but he also came back into our office on September 24th and had his pictures taken, gave us his profile, and started to make selections. In the first week of Mr. ******* membership, he found 24 ladies that he wanted to meet, and 4 of them have already responded yes. He also had 2 ladies select him, which he said yes to all of them. All of this happened after he is claiming he found out about his heart disease.
    In addition, we can also show that Mr. ****** even had us type up an addendum when he joined that states, he can put his membership on hold at any time for travel and medical reasons, which again proves that he joined already knowing about his medical condition.
    Mr. ****** has been very successful in the short amount of time that he has joined our service, and we are here to continue to help him with his membership.
    If you need any additional information, please let us know.

    Sincerely,
    Minneapolis Singles

    Customer Answer

    Date: 10/10/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  Although I sincerely believe that I should be entitled to some type of partial refund, I would like to focus now on using the services that I paid for.  Realistically this would be sometime in 2025 after I have recovered from my open heart surgery.  Therefore, the offer by the business made at the end of their response to BBB to support me in starting to use the service is what I would like to pursue.  I plan to be contact the business staff in early 2025 to start to use the services.

Minneapolis Singles is BBB Accredited.

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