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Rental History Reports
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company repeatedly called to tell me they didn't have enough financial information to do a rental history check. The number of calls and the way customer service responded to me could be considered harassment. They also contacted previous employers, which they were not permitted to do. They asked for records of payment and tax information rather than simply confirming employment. This company is holding information that could lead to fraud or identity theft, considering they have sensitive and detailed information about my finances and social security number.

    Business Response

    Date: 06/24/2024

    Hi Tea,

    After reviewing your report, we discovered that our researchers attempted to contact you three times regarding employment information. In order to verify payments for independent contracts, we needed your tax return.

    By signing the release form, you authorized us to reach out to both current and former employers.

    Please be assured that all information is securely stored in an encrypted system.

    Thank you,

    Account Management Team

    Customer Answer

    Date: 06/25/2024

     I am rejecting this response because:

    I still believe this company was contacting me relentlessly while not giving clear information as to what they were contacting me about. They were vague and refused to clarify what documents they would like from me. They simply said pay stubs when I gave them pay stubs three times, they still did not have everything they needed and continued to contact me, belittle my intelligence, and leave it up to me to fill in their blanks. They called during my working day many times and did not tell me they needed something other than what I was sending them. In reality, they needed sufficient tax information and did not give notice that the type of information I was sending was not exactly what they wanted to see.

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started an application process on the website. I have since gone another route and was unable to stop the process on the website due to a constant barrage of SPAM emails.When I called the business, I was advised to contact the property to stop the process. The company does not control what their website does.I was completely flabbergasted that the owner of the website has no control over their website. When I persisted on this issue the representative became combative, rude, and argumentative with **** find this shocking for a BBB business.

    Business Response

    Date: 04/22/2024

    Hi ****,

    We apologize for the experience you had with our platform and would like to resolve the issue. As you mentioned, you did not proceed with the application, nor do you want any further contact from us however, in order to remove you from receiving emails, we will need to know with which company or property you were applying. If you wouldn't mind, please provide that information and we can remove your email address.

    Thank you,

    Account Management Team
    Rental History Reports | Trusted Employees

    Customer Answer

    Date: 04/23/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

     

    I am unable to answer the question the business posed to me from this platform. 

    Are you able to advise them I do not recall the property name but my email address that I used was *************

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company began calling people using telephone numbers not supplied to them by me and leaving voice messages on voicemail on which they have left messages with my name despite absolutely not knowing who they are calling nor with my authorization. This violates the Fair Credit Act and multiple federal and state laws

    Business Response

    Date: 05/26/2023

    Hi *****,

    We apologize for the negative experience with our team. We are investigating the issue and will be in touch soon.

    Thank you,

    Account Management Team of Rental History Reports and Trusted Employees of MRI Software

    Business Response

    Date: 06/07/2023

    Hello,

    We have completed our investigation into your complaint. Upon reviewing the phone calls, we did not find that our agents acted inappropriately. There were no negative comments recorded and your application was approved. There is no FCRA prohibition on contacting the property owners.

    Thank you,

    Account Management Team for Rental History Reports and Trusted Employees of MRI Software

    Customer Answer

    Date: 06/07/2023

     I am rejecting this response because:

     

    What is this nonsense! Absolutely hogwash!


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