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Business Profile

Bank

The Bank of Elk River

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Bank of Elk River's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bank of Elk River has 4 locations, listed below.

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    • The Bank of Elk River

      630 Main St NW Elk River, MN 55330-1594

    • The Bank of Elk River

      846 Freeport Ave Elk River, MN 55330

    • The Bank of Elk River

      26319 2nd St East Zimmerman, MN 55398

    • The Bank of Elk River

      15800 88st NE Elk River, MN 55330

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi i am just wanting to file a complaint on the Bank of Elk River because they are claming that they took my bounce protection away from me when i was in the negative on my bank account for wile pass the time that i was supposed to be at. But the thing is i have an app on my phone and it does not say i was in the negatives on the times that my bank is saying. Also i would like to get my money back ASAP because the i will have to bring them to court. Oh and i cant forget that it would not be very nice when i do bring them top court and it is NOT a threat it is a true promise. I will also be very upset over this because this is my first bank that i have ever been with. i am not normally a person that does this to anybody it is just getting out of hands with this this bank and i was hoping that i could have them shut down and do any further things that need to be in this situation. This is not a game to be playing with me. I promise that i will win this case. like i said before i am not the type of person to do this.

      Business Response

      Date: 02/16/2023

      *******,

      *************** to the complaint ID ******** filed by *************************** on 1/19/23.

       

      ***************** became overdrawn initially on 12/12/22. She had Bounce Protection at that time which allowed us to pay her overdrafts rather than returning them up to her Bounce limit. Bounce Protection is a special service to cover the occasional and accidental overdraft. If the account is not brought to a positive balance within 30 days, Bounce Protection is suspended. I have verified that multiple notices were provided to her regarding the status of her account. She remained overdrawn for over 60 days. Because of her consistent overdrawn account, Bounce Protection was removed. I have verified that multiple notices were provided to her regarding the status of her account.

       

      We would be more than happy to discuss the checking account with her and encourage her to contact us.

       

       

      *****************************
      Compliance/BSA ******** ************************

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