Complaints

This profile includes complaints for Majestic Custom Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Majestic Custom Construction, Inc. has 3 locations, listed below.

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  Majestic Custom Construction, Inc.

  19735 Iguana St NW Ste 108 Elk River, MN 55330-4737

  
• 

  Majestic Custom Heating & Air Conditioning

  21001 Watertown Rd Waukesha, WI 53186

• 

  Majestic Custom Construction, Inc.

  8800 Royal Ct NW Ramsey, MN 55303-8028

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR:I initially had positive experiences with Majestic Heating and Air. The first 2 service appointments were smooth, with technicians arriving early in the scheduled time windows and all communications handled efficiently online and via text. However, once I committed to an $8,000 upgrade for my appliances, everything changed. On the day of the scheduled upgrade, no one showed up. When I called, I was told they had no record of the appointment and was given a vague explanation blaming the home warranty company, despite my previous appointments being scheduled the exact same way. It has now been a week since this missed appointment, and Im still waiting to be rescheduled.Full Review:I am deeply disappointed by the recent service I received from Majestic Heating and Air. Initially, their process seemed seamless, and I felt confident entrusting them with a major upgrade on their recommendation. After paying $8,000, I expected a high level of professionalism and accountability. Unfortunately, they have not delivered.When the scheduled upgrade day arrived, no technician showed up. After calling at the end of the time window, I was informed that they couldnt find any record of the appointment, placing the blame on the home warranty company. This excuse is frustrating and seems unlikely, as my first two appointments went off without a hitch under the same circumstances.I am concerned that, after taking a significant deposit, Majestic Heating and Air has deprioritized my service. I still have not received a confirmed reschedule, and no one has reached out to correct this issue despite my follow-up calls. This lack of communication and accountability is unprofessional and gives the impression that once they have your money, you become a low priority.I am hopeful that sharing this experience will urge Majestic Heating and Air to address these issues so that other customers do not encounter similar treatment. Thank you for your time.

  Business Response

  Date: 11/01/2024

  ****, thank you for your concern, we are working with *** to get the equipment in.  our office got another claim in for you under the upgrade program and our office staff goofed up by booking that out for you it should have just been completed on our end as we have not received the Equipment from AHS yet.  we are working with their purchasing agents to get the equipment in ASAP.  ***** will call you next week with an approximant date.

   

  Thank You 

  I promise as soon as we receive the Equipment, we will install it ASAP.

   

  Thanks

  ***** *********

  Owner

  Customer Answer

  Date: 11/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will stand by the claims of poor communication and accountability in the beginning.