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Business Profile

Storage Units

First Storage of Elk River, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Storage of Elk River, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Storage of Elk River, LLC has 2 locations, listed below.

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    • First Storage of Elk River, LLC

      2009 W Broadway Ave Suite 400, PMB 149 Forest Lake, MN 55025

    • First Storage of Elk River, LLC

      16888 Highway 10 Elk River, MN 55330

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been renting a storage unit with this company for the last couple of years. We recently emptied the storage on 7/6/24. We have asked the company to prorate and refund us a portion of our July rent because we emptied it. They are not willing to do so. Furthermore, there was water issues with this storage facility and it leaking. We are asking for a refund of $96.77. This would be the prorated amount of the days we are NOT using the storage unit.

      Business Response

      Date: 09/17/2024

      We do not prorate upon tenants moving out, only upon moving in.

      Also, the leaking was a matter of uncommonly harsh winter conditions, and all tenants were contacted, pictures were documented of any issues, and ALL tenants were advised to let us know if there were any issues.  Furthermore, all steps were taken to make sure the integrity of the building was not compromised so this would not happen again. 

      Customer Answer

      Date: 09/17/2024

       I am rejecting this response because:

      We moved out of the storage place 4 days after the first.  Which, by the way, was a holiday.  There is no reason why they cannot prorate this.

      Its a crappy way to do business.

       


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