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Business Profile

Furniture Stores

Frank's Custom Furniture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave the ********* a guitar to see if he could build a shelf but said we need an estimate as we didnt want to pay very much so dont do anything till we ok the project. Well they didnt give an estimate and just did it saying it would take 3-4hours to do. Well I have no idea what he charges an hour and gave no permission to make it but he did. Now they are harassing me for this unbelievably expensive shelf they want payment on something I wouldnt have done due to price if he had been honest and told me what it would cost!! Im a good person and gave them $160 as a down deposit to try and make things right on THEIR mistake. Still the wife is harassing me during a health issue I have and all of this would have been avoided if they had given me an estimate like I asked for!

    Business Response

    Date: 01/08/2025

    customer contacted us about a project to be made into a shelf on 6/18/24 and was told it would take three to fore hours to complete, And was told would it would be the same rate as a previous project. I thought she knew our hourly rate from  a previous project earlier that year, (witch she did not Inquire about) I got the go ahead on 7/13/24The project was completed on 10/18/24 . ****** said would pick up and pay on 11/26/24 at witch time was informed at the total bill. got an email saying it was to high.  On 12/10/24 received a money order for $****** and a nasty letter from her daughter telling how dishonest we are .and pore business practice. The project has a $ ****** balance.                                              Customer Information  :******************************************************* ************************* ph(763)22991169  Thank you ******* *****

    Customer Answer

    Date: 01/08/2025

     I am rejecting this response because:

    No he did not disclose the hourly rate or get the go ahead. The letter wasnt nasty it was simply calling you out on YOUR mistake. Ive told others and my family to stay away from this business. They can return my mothers $160 and they can sell the project they went ahead and did on their own. 

    Customer Answer

    Date: 01/08/2025

     I am rejecting this response because:

    No he did not disclose the hourly rate or get the go ahead. The letter wasnt nasty it was simply calling you out on YOUR mistake. Ive told others and my family to stay away from this business. They can return my mothers $160 and they can sell the project they went ahead and did on their own. 

    Business Response

    Date: 01/12/2025

    1 ST. I should be negotiating With ***** ****** not her daughter. 2 ND If she would have called in November when she got the invoice ,this all could been avoided . 3RD. I was going to tell her she could just com and get it, that option is still available, or she will get a check in 90 days. This is my last response . ******* *****

Frank's Custom Furniture is NOT a BBB Accredited Business.

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