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Business Profile

Marriage Counselor

Lee Carlson Center for Mental Health and Well Being

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marriage Counselor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for services for my son. I had straight MA for a couple months then switched to healthpartners MA. I spent multiple hours on the phone calling every 2 weeks for months trying to get them to bill the correct insurance, tried multiple times to talk to a supervisor but no one was ever available? Now the time limit is up for them to submit to insurance havent heard from them in months or even a year. Thought the last conversation settled it. Now I got a letter in the mail saying they are sending me to collections for the unpaid amount. This is a violation of the provider agreement with ********, multiple rules with MHCP and provider compliance, timely filling regulation, patient financial responsibility under ********, and professional code of conduct. I

    Business Response

    Date: 05/09/2025

    ********,

    Per our conversation, I've emailed to you the letter confirming your account now reflects a zero balance. I again want to extend my deepest apologies for the frustrating experience youve had trying to resolve your account over the past year with our previous billing company, and I am so sorry it took this long to reach a resolution.

    You will also be receiving a letter in the mail explaining the error related to the collections notice you received. You may disregard the letter.

    Thanks for your patience and understanding throughout this process. Please dont hesitate to reach out if you have any further questions.

    Regards,
    *** ****
    Chief Operating Officer
    *** Carlson Center for Mental Health and Well-Being

    Customer Answer

    Date: 05/11/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciated the apology and response. Hoping this is the end of dealing with this issue. Thank you for helping with this issue. 

Lee Carlson Center for Mental Health and Well Being is NOT a BBB Accredited Business.

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