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Business Profile

Moving and Storage Companies

Local Motion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (1) During a call with ****** from Local Motion LLC on August 31st, M (the client) received confirmation that the movers would arrive roughly around 8:30am on September 1st. (2) On Sunday, September 1st, M called Local Motion LLC approximately 2 times because the movers had not shown up. ****** told M that the movers did not show up to their shift that day, September 1st. Per ** understanding, ****** told her Local Motion LLC would do their best to find other movers but that this was not a guarantee.(3) M and her partner compensated four friends to move their boxes. With five people total (M and four friends), approximately 40 boxes were moved over 84 miles (7 round trips). Not being trained movers, M and her friends were placed at risk of physical injury. (4) Per M's understanding during a conversation with ******, a separate company was found to provide services. This separate company showed up around 1pm and moved ** furniture until roughly 5pm, using a Local Motion vehicle. Two men moved the furniture while one oversaw the move. (5) After a 45+ minute phone call with ******* from Local Motion LLC, in which ******* threatened legal action against M, M filed a complaint with Local Motion LLC. M initially requested a full refund but later asked for a discount of only $500 to demonstrate her willingness to compromise. Local Motion LLC came back with an offer of $100, and ******* later stated the offer would only stand through the end of September. ******* and M emailed back and forth, with ******* using different email addresses ************************************* ******************************** After M sent an email on September 23rd further explaining the discount request, in which M wrote "Just a heads up that I plan to file a complaint with the Better Business Bureau and the ************************** ******* closed the complaint (7 days before the end of the month).

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Local Motion movers moved our belongings on 8.24 in ***********, ***Prior to the move, Local Motion completed an estimate with me over the phone.Their estimate included 4 movers, 2 trucks, 7.25-7.75 hours for an Estimated Cost $2,274.30. I think it is important to note, that our belongings did not exceed 2 trucks. On moving day, the movers worked extremely slow. They did not use moving dollies, carried one box at a time, often times 1-2 movers stood around. The entire move took 12 hours! My husband and I worked alongside them in an attempt to make the move take less time. We were often times moving faster, carrying more boxes (we didn't carry any furniture or unboxed items and I never made any claims in regard to anything we carried).After the move, we found several items delivered to wrong areas of the house, causing my husband and I to have to move things on our own as well as several damaged items. I have expressed my concerns, discrepancies in billing (I received different version of invoices), Local Motion movers not following the protocols I was assured are in place (not covering mattresses, or padding framed art), to their ************* *** only to be met with offensive offers for settlement ($50 to replace several broken items) and the offer of their 'handyman' to come glue together furniture that was crushed at the corners. All of our communication is documented with emails except the initial feedback response I submitted that they 'couldn't find in their system' and the phone call that I initiated after I didn't hear back from the feedback form I submitted.When sharing our experience with friends and family, we are told over and over again that this is not an acceptable experience. Since they have not been helpful in resolving the issues, I'm hoping you can help us. The unexpected added expense of over $1000 for moving in addition to having to replace several lamps, pieces of art, and furniture is a significant financial burden on our family.

Local Motion LLC is NOT a BBB Accredited Business.

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