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Business Profile

New Car Dealers

Borton Volvo, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2015 ************* GLA 250 from Borton Volvo in *************. When the sales agent was going to offer a test drive the battery was dead and then the check engine light was on. I assumed that the check engine light was on because the battery was dead and all the computers probably weren't up to speed when it was pulled out of the dealership. I was assured by the sales agent that this was a great car and there were no problems with it except for the dead battery. I drove 3 hours away to go see this vehicle so on my way home about ******************************************************************************************************************************************************* the front and rear of the vehicle. I sent a message to the sales agent regarding these issues and he said to take it to a trusted car repair shop that use almost every day and was advised they would clear the codes and check out my car for free. I was not able to get the vehicle back to them until the following Friday due to my working hours. Once I got the vehicle to ******* Auto Repair they put it up on a lift and showed me a really bad ball joint in the front of the vehicle which could have been a potentially catastrophic failure in the steering of the vehicle. This certainly made my stomach drop thinking that I was driving this vehicle from ********** ********* to *********************** where the steering could have broken at any time and could have either severely injured me and my children or killed us. I advised the car repair guy since they are quite familiar with Borton Volvo that they have to repair my vehicle or they can keep it and then I followed up with the phone call just today and the auto repair shop said Borton Volvo will not repair my vehicle so I sent them an email requesting a full refund. I understand when I was purchasing this vehicle is that it had been inspected and it clearly was not otherwise they sold a vehicle that had a dangerous defect.

    Business Response

    Date: 02/04/2025

    Hi BBB,

    We satisfied the issues with Mr. ******** on his purchase by sharing the cost to repair his Mercedes.   

    Thank you,

    ******* ******, President & General Mgr 

     

Borton Volvo, Inc. is BBB Accredited.

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