We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photography Equipment

National Camera Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Equipment.

Complaints

This profile includes complaints for National Camera Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

National Camera Exchange has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • National Camera Exchange

      9300 Highway 55 Golden Valley, MN 55427-4789

    • National Camera Exchange

      12055 Elm Creek Blvd N Maple Grove, MN 55369-7094

    • National Camera Exchange

      2401 Fairview Ave N Ste 10 Roseville, MN 55113-2708

    • National Camera Exchange

      7101 France Ave S Edina, MN 55435

    • National Camera Exchange

      14380 Burnhaven Dr Burnsville, MN 55306-4928

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I am filing a complaint about this business. I have bought a few items from them over the last 20 years or so. A few months ago I bought a body but due to my health I emailed them and cancelled that order. I thought I was doing better so on Nov 1st, 2024 I ordered a body and on Nov 5th 2024 I ordered a lens. After a couple of weeks (and bad news from a *** I learned I would never be able to hold anything steady with my arms again so I had to return those items. I returned them within their return policy, which states items can be returned 30 days for a refund or exchange but items over $1,500.00 will be charged a 10% restocking fee. I paid 1) $484.99 2) $109.99 Total. $584.98 I got a call and they said "we are charging you a 15% fee because you have returned too many items". I don't understand since other than that cancelled item a few months ago its been a very long time since I bought anything from them. I guess they are allowed to just impose a verbal fee and not go by their online return policy?I know my illness isn't their problem but I think this is a terriable way to treat someone. I paid them $584.98 They returned $446.25 They kept. $148.73 I paid the return shipping costs and they relisted the items for exactly what I paid for them so they whole and not out any money. I am entitled to a refund check.

    National Camera Exchange is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.