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Business Profile

Marine Equipment

Ray's Sport and Marine

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ray's Sport and Marine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ray's Sport and Marine has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jennifer T

      Date: 05/09/2024

      We purchased a brand new Bennington Pontoon from Rays Marine out of ************, **. I would NOT recommend purchasing any boat from them! They were so glad to sell us the pontoon BUT when it came to doing any repairs-the manager, ****, flatly refused!! In fact, we asked last fall (2023) to have a repair done on our pontoon in plenty of time for this spring (2024) and they did NOT get the repair done and when we called to find out when it would be ready, **** said here is the number of the service company-you call. When we thought it best that they make the arrangements because they are the official dealer of Bennington Pontoons he told us that our pontoon would be out front and they would not do the repairs and we were on our own! What a sham! DO NOT have any dealings with them because you will regret when it comes time for any repair or servicing you will need. -*************************************

      Ray's Sport and Marine

      Date: 05/10/2024

      The customer contacted us in the fall stating they had damage to their pontoon due to a storm. This repair needed to be done by a 3rd party and we told them we could help arrange that repair. The customer stated that they needed to turn the estimate into insurance and then they would get it repaired if insurance claim was approved. We were not contacted again until this spring asking if the repairs were completed. I reminded the customer that we still hadn't heard back from him if the insurance company approved the claim. He stated that he would check with them. He called back about 2 weeks later explaining that he forgot to turn in the claim. The company that does the repairs will schedule a service call once they are notified that the insurance company will cover the estimate. Once we were notified a few weeks later that it was going to be covered by insurance, we went ahead and made the appointment with for the repair. We contacted the customer to let them know the repair date was all set and they were furious that a date wasnt already made ahead of time ( which we are unable to do ) and that was explained. The customer began to be belligerent on the phone and I told him that I was not going to let him continue talking to me in that fashion. I told him that we would still take care of the situation and when completed that he was not welcomed back as a customer ( due to a prior event with them a year earlier when he was swearing at my employees and warned that if anything happens like this again they were done here). I told him I would still get it scheduled.. A couple weeks later the wife calls the store furious that the repairs were taking too long. She began arguing with me and I told her also that I was not going to listen to her making false statements about a conversation her husband and I had this past fall. I told her that she would need to come pick up her pontoon and I would give her the contact info for the repair company so she could handle it herself and we were done trying to help. Her husband called back apologizing for her stating that she was " irrational and emotional and he didnt like the fact that she called and handled herself in that fashion". I told him that we would still make sure he has the scheduled date and I would contact him when completed. He thanked me again and said that he would make sure she wouldnt ever call here again and once completed that they would not be contacted us any further. We actually ended the conversation on positive terms.

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