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Business Profile

Concrete Additives

Unlimited Concrete Concepts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid unlimited concrete concepts a little over $12,600 in 2021 to install a new concrete driveway at our house. They started the job November 1 of that year and I contacted them in March 2022 about cracks that had already started to form. Since then we have had flaking and additional cracks form. The only answer from UCC is that this is normal wear and the result of road salt, but they would not explain it to me, nor is it what I have seen or heard from others in the industry. I have talked with the concrete provider and another contractor and have learned the cracking and flaking are likely the result of the contractor deviating from standard practice and pouring our driveway too late in the year when it didnt have enough time to dry and cure properly. Due to the moisture still held in the concrete, it will likely continue deteriorating. I have been trying to work with Unlimited Concrete Concepts for the last year and a half to get the driveway repaired or replaced but they have been consistently slow to respond. Originally they offered to fix several cracks, but more have appeared since then. They have now stopped returning my calls or responding to me at all. My last response from them was at the beginning of May. At this point, I dont feel I can trust them to replace our driveway properly and would like a full refund so I can hire a new contractor to replace it.

Unlimited Concrete Concepts, LLC is NOT a BBB Accredited Business.

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