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Business Profile

Heating and Air Conditioning

Air Mechanical, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.5

Average of 12 Customer Reviews

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Review Details

  • Chris M

    Date: 03/16/2023

    Chris M

    Date: 03/16/2023

    Air Mechanical has a policy that they can't give ANY estimate without being onsite. Since I'm asking about installation of new hardware in a new home that I don't own yet, this would cause an unnecessary delay in my planning. I understand they can't give me a complete estimate without being on-site (measurements, other details), but I specifically asked if they could quote me the costs for the 3 new plumbing-related items I'm looking to get, and they said they couldn't -- citing their onsite policy requirement. Another company cited a very similar policy, but when I explained that I don't yet own the home and don't want the delay, they said they would get back to me with the hard-costs that they can without going onsite. I wish Air Mechanical could have made the exception in this instance and offer a little customer service that might have gone a long way in potential business for them. Instead, they stuck to their policy and our telephone conversation ended with me being extremely disappointed with my only option to seek numbers elsewhere -- or to wait and weather the resulting domino effect on many other unrelated but dependent plans I have in progress. In the end, it seems they value their policy over customer service. Maybe it's good I won't be doing any future business with them.

    Air Mechanical, Inc.

    Date: 11/08/2023

    Hi *****,
    Thank you for reaching out to us. We do have a policy that we do not make any estimates without being on-site as many factors can influence what you could need. By looking at the property we can make accurate recommendations and quote you the best price. My apologies that this will cause you a delay and I understand your frustration. We need to have this policy to make an accurate estimate. If you want to discuss this further, please call our main office at ************.
    Thanks,
    ****************, Marketing Manager

  • Eric T

    Date: 09/13/2022

    Eric T

    Date: 09/13/2022

    Air mechanical, I got charged $1,100.00 to replace a main water valve. $30.00 part took 10 minutes to install. It was on a Saturday, $206.00 just to show up. $818.00 an hour I was told after they showed up. Will never use or recommend them to anyone.

    Air Mechanical, Inc.

    Date: 11/08/2023

    Hi ****,
    We appreciate you bringing this matter to our attention. It sounds like you were given a partial refund of the after-hours charges once we went out to the house. Our after-hours charges are because we must get the technicians to go out on the weekends and be able to get them out to your home to fix your water valve. We do charge fairly within the market to be able to complete the accurate plumbing repairs and were able to get the water back on in the home. No matter the time of the appointment we do the quality work that is required to make your home safe. If you want to discuss it further with us,please call our main line at ************.
    Thanks,
    ****************, Marketing Manager

Air Mechanical, Inc. is BBB Accredited.

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