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Business Profile

Major Appliance Dealers

Appliance Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Justine G

    Date: 08/26/2024

    Justine G

    Date: 08/26/2024

    ****** from Home Appliance Experts came 7/15/24 for my Complete Home Warranty Policy. ****** was to order a new dishwasher motor. 8/7 I made a follow up call to Home Appliance Experts and to Choice Home Warranty "the parts are on order". 8/26/24 ******** went to a voice mail. Choice Home Warranty was able to leave him a message and I was asked to wait another day. Well, the house will be on the market in early September. Both companies are poor in communicating any progress or problems to the customer. As for follow through time will tell. I would be hesitant to reccomend either at this point.

    Appliance Solutions

    Date: 08/28/2024

    This complaint is about "Home Appliance Experts" and that is not us, we are "Appliance Solutions" and we "DO NOT" work with Choice Home Warranty. We have no idea who *************************** is. Please fix this and don't post it on our page.

     

    Thank you.

  • Leo P

    Date: 09/29/2022

    Leo P

    Date: 09/29/2022

    Appliance solutions was contracted by our home warranty company to install our in wall microwave and oven combination unit after our original one malfunctioned. The technicians that came to do the install determined the unit would not fit in the existing cabinet by of an inch and a cut would need to be made which they were unwilling to do. They were unwilling to wait for the cut to be made or return the same day to complete the install. Technicians were impatient, unprofessional, and left a mess upon departure, leaving the old unit on site, stating they were unable to take it. I rescheduled the install for the following week. I received a phone call from owner, *******************, the day before the install had been rescheduled for stating they were canceling the install and that we would need to contact our home warranty company for another company to be assigned to the job stating that as risk manager, he had decided the company could not perform the wall oven install. Upon requesting something in writing, he refused to provide any additional information and maintained his refusal to do the work was due to it being a wall unit and they were too much liability; however, he had that information upon accepting the work and had even sent technicians out to complete the job. We also had to make a cut into our cabinet ourselves based on their recommendation and requirements for a job they did not finish.The contractor that was reassigned to us after this debacle not only did this job in less than 1 hour, but also was able to make a separate, necessary cut in the cabinet himself with professional tools with no fuss.It was an extremely unprofessional experience all the way around and I would avoid this company at all costs.

    Appliance Solutions

    Date: 09/30/2022

    We are sorry that you are unhappy with your service. We are an appliance sales and service company, we are not contractors/construction workers and we don't have the tools to do modifications to your cabinets. We are glad that you found someone that could do that for you and you were able to get the wall oven installed. We hope you have a wonderful day!

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