Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Polaris Industries failure to provide reasonable post-sale support for my 2021 Polaris Slingshot ********* Edition, purchased new for ~$40,000 with $5,000 in official accessories and an extended factory *********** a loyal Slingshot owner with nearly ****** miles over four years, Ive promoted the brand extensively through rides, regional events, and social media. But Polaris has abandoned me when Ive needed support the most.Issue Summary:After a normal workday, I returned to find my vehicle disabledmultiple error codes, warning lights, and no ignition. Troubleshooting battery issues yielded no results. The vehicle requires authorized diagnosis and service.The dealership where I bought the vehicle no longer services Slingshots. The nearest authorized Polaris service center is 90 miles away. Transporting it round-trip will cost over $500out-of-pocketeven with a valid extended warranty.Polaris has offered no assistance, no guidance, and no application of its supposed Rider Down support program. My case has gone ignored. Im left with a non-drivable $45,000 vehicle and no realistic path to resolution.Why This Is Serious:Polaris failed to ensure accessible support for a niche, warranty-backed vehicle.Polaris provides no contingency when local dealers drop service.Polaris continues selling Slingshots without informing customers of major service gaps.Ive maintained my vehicle properly and invested heavilyonly to be abandoned.Resolution Requested:1.Full reimbursement or coverage for transport to the nearest authorized service center.2.A written commitment detailing future warranty service logistics.3.Internal review of Polaris Slingshot service network to prevent similar cases.

  Business Response

  Date: 06/08/2025

  Hello,

   

   

  Sorry to hear about the issues that you are having with your Slingshot. I am showing that our Owner Connections team is working with you directly to address your concerns and have spoken with a *** as of 6/6. Please continue to work with them directly and they will assist you as much as they can. Once again, we apologize for the issues that you are having and can assure you our team will work with you to get the issues resolved as quickly as possible.

   

  Respectfully, 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a New 2025 Polaris Ranger XP 1000 from the above mention dealer ship around 04-17-25. Had 3.8 miles on it, got it it home and backed it in my Garage and went on Vacation, got home started going over it and discovered issue with it.USB port not connected right and loose Wires disconnected Oil leak front differential Oil leak rear transmission Called dealer took pictures and they said bring it in and we will look at it, did so and all the above was true and ask them to replace the unit and they said no. They said they would try to fix it, ******** for the unit, they blamed it on Polaris. They are terrible and unprofessional, there are several forums out there describing the same problem with Polaris Rangers. Called Polaris and they said it was a Dealer problem, dealer said it was a Polaris problem. Have not drove the unit other than unloading and loading it to take it back today 4.1 miles on it. 05-19-2025 Spoke with ***** and *** at the dealer ship and *** with Polaris industry. Would like to file a complaint on Polaris ****************** also. Please help

  Business Response

  Date: 05/22/2025

  Hello,

   

   

  Sorry to hear you are experiencing issues with your brand new Ranger. We work directly with our dealership network to diagnose and fix our machines. Warranty is in place to ***air machines and not ***lace them. At this time we are working with our *** to see if we can assist with trade in assistance. Polaris recommends continuing to work with the *** that you have been assigned to. Once again, we apologize for the issues that you are experienced and can assure you we will get to the bottom of your issues and get them addressed.

   

  Respectfully, 

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 INDIAN PURSUIT LIMITED PREMIUM from Indian Motorcycle of ************* on 03/12/2023. Vin ***************** Dealer did NOT give me the THREE year warranty for Veterans even though I presented my proof of service at the time of purchase.Recently, I requested a copy of extended service plan, and sales documents, because the extended service plan and three year warranty are not showing on my Polaris/Indian Ride Command account, through ********************** of Daytona Beach's online contact portal. As of today I still haven't received it, and it still isn't showing on my account. To my understanding, the extended service plan provides priority service at any Indian dealership. The "Honoring Heroes" program for Veterans and active military personnel provided $200 in Indian Motorcycle accessories and apparel, an additional 1-year limited warranty, and 1-year IMR Elite Status with the purchase of a new, unregistered Indian Motorcycle. The offer was available to all active, reserve, **************, and retired military personnel, as well as police, firefighters, and certain other first responders. I ONLY received the 1-year IMR Elite Status.Currently, I'm in the market for a new bike, but I want to make sure that Polaris is going to follow through on their commitments.

  Business Response

  Date: 05/19/2025

  Hello,

   

   

  Sorry to hear this was not applied to your account at the time of purchase. Polaris / Indian would advise you calling us directly to discuss this further and see how we can help. We can be reached at **************.

   

   

  Respectfully, 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our atv (rzr 170) has been at our dealer with an open tech ticket for 11 months, they advised us to contact Polaris connect in hopes that can assist in resolving the case or offer assistance in getting us into a new unit. as no one can figure out what is wrong with the unit. Our case manager ****** has been unhelpful, unavailable and dismissive on the case, and went so far as to tell me to call a store in ****** to try to locate a part. We are very unhappy with the quality of service they have provided, and the inability to repair their own product.

  Business Response

  Date: 05/06/2025

  Hello,

   

   

  Sorry to hear about the issues you have experienced with your RZR 170. It looks like the parts were on backorder and have since arrived as of 4/22. If your dealer needs further technical assistance they can reach out to our technical support team to review. At this time your technical case has been resolved due to inactivity from your dealership. We are happy to keep diagnosing the machine if further assistance is needed and apologize for the length of time this has taken to get repaired.

   

  Respectfully, 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  Closing the support case due to inactivity.   This part was on backorder, and wasn't going to come in for several weeks.   Of course there was no updates from the dealership during this time.   

  Business Response

  Date: 05/07/2025

  Hello,

   

   

  Closing our Owner Connections case is only a formality in our system. The case can be reactivated at any point and you can always email in or call us to chat with one of our representatives. At this time Polaris would advise you to continue to work with your dealer as they have since received the part and hope are working to get it installed if they haven't already. If the dealer is still having issues they can reach out to our technical support team for further assistance.

   

  Respectfully, 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at ************************** in ******, ca for close to 4 months now waiting. My vehicle has been payed in full ($1300.00) after a formal complaint with the ***** A FEW MONTHS BACK AT A mutual agreement rate. I have been waiting for a ABS module to come in and spoke to a gentleman by the name of ********* from Owner connection. He is a supervisor and he blatantly told me nothing can be done for me.

  Business Response

  Date: 04/03/2025

  Hello,

   

   

  Sorry to hear the part for your bike is currently on backorder. We are currently working with the buyer on a timeline for this part. The *** currently to our warehouse is showing 4/8 - 4/22/25. We are working with the buyer to see if that is accurate. We are doing all that we can to get this part shipped out to your dealer, but do to supply chain delays it has been delayed. Please stay in contact with your dealer in regards to this part shipping out.

   

  Respectfully, 

  Customer Answer

  Date: 04/03/2025

   I am rejecting this response because:
  
  I have payed in full for this part to be installed for over 4 months now. I had to get the ***** involved due to repair damages that were done to my unit. I feel that they have had more than adequate time to repair my vehicle, but to no avail there seems to be an issue and my part continues to be pushed back further and further. I feel that I should be compensated for the amount of time I have been waiting for and due to the fact I have already payed in full for the repair on my vehicle that has not been done.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Polaris Xpedition in August 2023 from a dealer in ** , I live in ** but there was no machines available close to where I live. Since that time , I have had to take my machine into the closest dealer to me, in **** to have it worked on multiple times, it has been in the shop about 200 days. They have replaced the front differential 5 times. The dealer has been great to work with, but I have contacted Polaris about the number of times it has had the same issue, and they basically told me they would add $3000 to whatever someone gives me for trade in on a new machine, but the dealers can see the number of issues it has had and offer me about half of what I paid for it. It cost me over 40k to buy the side x side and I dont think I should have to pay more money for a machine that is usable. This machine has spent a third of the time at the dealership getting repaired instead of me being able to use and enjoy it. I had a representative from Polaris tell me that they would check with their boss and see if it qualified for a buy back program and then they contacted me and said it doesnt. They have suggested I trade it in or sell it to someone else so its somebody elses problem. They keep making repairs to the machine instead of trying to find the cause of the issues. And its extremely frustrating to pay that much money for a product I cant use or enjoy. I bought it to use hunting and so I could take my 80 year old mom on rides out in the mountains and she be comfortable, but unfortunately that hasnt happened. The last time I spoke with a representative from Polaris they tried telling me that theres wasnt any problems with it and I was imagining it, but I have text messages from the technicians and mechanics working on the machine telling me that there really is problems and that they have even asked Polaris to just keep sending them the parts for it because every 400 miles they have to fix it.

  Business Response

  Date: 02/19/2025

  Hello,

   

   

  Sorry to hear about the issues and downtime you have occurred with your Polaris Xpedition. Warranty is in place to fix machines and not replace them and that is what we are going to continue to do if a issue arises. Our product pro team is working with your directly and talking through your case with you. These are off-road vehicles and not designed to be driven on the roads. Continue to work with our product pro team who has been in contact with you on your case. Once again, we apologize for the issues that you have had and will continue to work through them with you.

   

  Respectfully, 

  Customer Answer

  Date: 02/19/2025

   I am rejecting this response because:
  
  Polaris has yet to resolve the issue with my machine and it keeps happening. My house is the last one on the oil road, if the machine gets driven on oil its less than a block since the road is dirt in front of part of my property. One third of the time since I have bought this machine it has been in for repairs and its definitely a lemon, they just want to throw parts at it, until its no longer under warranty and then they can say too bad. Im paying for them to do R&D on my machine instead of admitting that this machine has a problem. I have a brother and a friend that both have these machines and havent had any issues, like this. Obviously they arent too worried about taking care of the little guy. I just want a machine I can put more than 400 miles on without it needing a new differential, I dont think thats too much to ask. 

  Business Response

  Date: 02/23/2025

  Hello,

   

   

  Our product pro team is going to continue to work with you directly to get these issues resolved. We want to help you as much as we can and is what the warranty is in place for. Continue to communicate with the *** you have been assigned to.

   

  Respectfully, 

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Polaris RZR XP 4 Turbo on 09/11/2021. It had a recall and a stop ride order.I have had the razor in the shop more than I have had it to ride! They now say that they will not pay for the repairs because it wasnt serviced as often as it should have been. Well, the reason is, it has been in the shop long than it has been out of the shop.

  Business Response

  Date: 12/23/2024

  Hello,

   

   

  Sorry to hear about the issues with your RZR. Your dealer called into our tech service line on 12/3 and discussed this case with our tech team. At this time no manufacture defect has been presented to us to provide any possible coverage. Also you have been out of warranty since 3/14/2022 and have a third party extended warranty. If your dealer is able to find a defect we are more than happy to review again, but at this time with what we have been provided no coverage can be extended.

   

  Respectfully, 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two new Sportsman ***************************************************** the break-in period. I was driving the *** when the issue occurred, so I know that the issue was not user related. I took the *** in for warranty repair and was told that warranty doesn't cover it. My case number with Polaris is *******. I spoke twice with ******* and he and I certainly don't agree. He offered a $150 Goodwill Coupon, which I accepted to somewhat offset what I have to pay for repair, but to now get my brand-new *** repaired I'll be out of pocket another $250.00. A brand-new *** should be covered under warranty, purchased less than a month ago. Had I contributed to the mechanical breakage I could accept the financial cost of repair, but I paid close to $10,000 for this one vehicle and I'm now paying for bad parts installed by Polaris? I can't accept this to be a good business practice and would expect this issue to be covered, or at least made whole so there's no cost to myself. To someone with ample resources, a complaint made over a similar charge may not be made. I am not a wealthy individual and paid good money for this product. I have boughten six total ***s through Polaris and have never had an issue until this. I simply have a firm belief that I bought a quality machine that the company was going to stand behind. I'll wait for a response before I consider any other means of recourse, even if it gets me nowhere. I'm adamant that Polaris should fix this at their expense. Thank you for your time.

  Business Response

  Date: 11/04/2024

  Hello,

   

   

  Sorry to hear about the issues you have had with your ATV. Your dealer submitted over a warranty claim and was denied due to no manufacturing defect being presented to our technical support team based on the photo based evidence we have received. Our warranty covers against manufacturing defects and our technicians did not find a defect in the supporting information we have received. At this time no further coverage will be offered unless a defect can be provided to us to review further.

   

  Respectfully, 

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Polaris after purchasing a RZR 200 efi because the youth helmets that came with the machine didn't fit our sons as they were made way to small for the intended ages that would be driving the **** **************** issued us a $300 credit and said we could us it on ANY accessories we wanted. We were told we would be issued the credit via email. Weeks went by and we never received an email. I called back in and they said they would reforward the credit to us and gave us a case number to reference. We once again never got anything. I called about 4.5 weeks ago as we were getting ready to purchase new gear for our kids and they are now trying to say that are credit is no longer valid since 2 years have past since it was issued. THE PROBLEM IS WE NEVER GOT IT TO USE IT! I called back in pretty upset today and their supervisor was extremely rude to me to me and asked me why I never followed up sooner, and blamed me, and said at this point they would not reissue the credit. This is absolutely terrible customer service! I paid thousands for this machine and I was given a credit but never received their email. We won't be purchasing anything polaris again, you don't blame your customers for issues you caused to begin with. I deserve to be given the $300 credit I was promised not being told it's my fault I didn't get call every week trying to find out why I never received their email!!

  Business Response

  Date: 09/20/2024

  Hello,

   

   

  Sorry to hear this coupon is no longer active. This coupon was sent back on 5/2/2022 and the Owner Connections team did not receive a call back that the coupon was not received. Coupons are only valid for so long and if you did not receive this in a timely manner a call should have been made to our Owner Connections team within a couple weeks and not 2+ years. Sorry for the inconvenience that this has caused.

   

  Respectfully, 

  Customer Answer

  Date: 09/20/2024

   I am rejecting this response because:
  
  You guys keep saying that this was not handled in a timely manner, yet it was. We pulled our call records lastnight from then and it shows my Husband called on 5/19/22 around 1pm est and informed customer service under the original ticket number that we had not received any email, I would be happy to email you proof of our call records proving we contacted support within what you state is a timely manner, so I don't understand WHY your company keeps telling us that our "neglect" on following up on an issue that was caused by POLARIS to begin with. I then called again come the end of June and again around the turn of this year and was once again told it would be reforwarded to us. We own two businesses and have 3 children. We don't have all the time in the world to hound Polaris weekly for a credit that should of just been physically sent to us in the mail or attached somehow to our account. I had asked if it could be physically mailed to us since we were having issues having it sent via email and all I got was it would be reforwarded.  That is not how you treat loyal customers who have spent thousands of dollars with your company on offroad vehicles. We are selling our POLARIS ***'s and will not purchase with this company in the future as a result. $300 is not a lot of money for your company to compromise with us when we have spent 20x that. It's not good customer service and your company will not continue to survive if you refuse to work with your customers in a fair way, and do right by them. Your policy nonsense is not our problem. We are owed that credit, fair and square. We never received it otherwise it would of been used just as we used the one we recently received for warranty work, due to a recall. The difference was we were manually mailed and received that one, not this email nonsense. 
  

  Business Response

  Date: 09/26/2024

  Hello,

   

   

  Sorry this offer was not extended to you, but too much time has passed to extend this offer any further. If you have any other questions please reach out to our Owner Connections team to discuss further.

   

  Respectfully, 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a stop use order from Polaris industries in June of 2024for a fuel pump recall. The recall stated that there was a potential for a fire, and further information would fallow. The E-Mail also suggested to contact the dealer from which the machine was purchased. The machine in question is a Polaris Sportsman 850 Ultimate trail in Pursuit Camo, VIN #*****************.Purchased 11/08/2023.the machine came with a snowplow attachment and is used as a tool to plow snow and pull a small (**** Deere P10) trailer.In an E-Mail from Polaris in late August, they stated that a fix was found and at no cost to me the repair would be made.In the first week of September, an E-Mail was sent saying the parts were available and to schedule a time for the repair with the local dealer.The local dealer stated that the parts were not available to them until Mid-October 2024.This was a contradiction to the E-mail.the local dealer gave me a phone # to call. After talking with a person (*****), I was told to tell the local dealer to order the parts needed. I also asked for a case # and was given case #*******.The following day, i received a call from the local dealer stating the parts would not be made available to them until the middle of October. Being i live in ******, this is unacceptable, being the primary reason for this machine in the first place was a snowplow. The machine has under 26 hrs. of use on it.That being said, with being unable to use this machine due to a recall and, the low amount of hours on it, I feel that a new machine should be made available to me, or the parts should be available in an expedited manner, or treat this machine as a lemon and a $15,000 paper weight

  Business Response

  Date: 09/09/2024

  Hello,

   

   

  Sorry to hear that your ATV is affected by the fuel pump recall. Safety is our top priority for all of our riders. At this time your dealer has the necessary parts on order and are currently waiting for these to arrive. We are doing all that we can to get parts shipped out as soon as we receive them. For the most up to date information on your parts, we advise you to stay in touch with your dealer. We cannot apologize enough for the inconvenience that this has caused and can assure you we are working hard to get parts out to our dealer network.

   

  Respectfully,