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Business Profile

Automobile Reconditioned Detailing

Supa Auto Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Reconditioned Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Set up with ***** on 4/20/24 to get my Suburban for detailing because I was selling it. Initially he was prompt in response and they offered to come pick up my vehicle. Got it back timely and overall it looked great just extremely greasy, floor mats had a lot of armor all or whatever cleaner on them. Paid $300 cash for the detailing services.Main issue came up the next day on 4/21/24 when I had a warning light come on that my front lane departure camera wasnt working. I tried diagnosing myself thinking maybe some cleaner got in the camera (one behind rearview mirror) but found nothing. Texted ***** the next day (4/22) to see if he knew what happened and he stated it wasnt anything they did. Ive had this suburban for 7yrs/114k and NEVER had this issue, so clearly was related to the detailing service.Next day took it in to ***** dealer on 4/24 and after spending a day in the shop they discovered that the floorboards where still soaked from the detailing. The service advisor said they still found standing water on the floorboards so they had to pull all the mats and use fans to try and dry everything out. And the wiring harness for the camera was under there and they found the wires had corroded and shorted out causing the issue. Cost $508 in labor/diagnosing to fix.Texted ***** multiple times but never even responded. Told him he could even reach out to the ***** dealer directly if he wanted to hear from them (they clearly stated this was the fault of the detailer). Texted ***** to even just do a half refund, which still wouldnt even come close to cover my damages but nothing.Disappointed any business owner is that eager to take our business/money but wont even respond to a complaint once it goes bad. Have attempted multiple times to reach ***** but he does not respond. However the moment I posted an online review on ****** he did respond to that within minutes, basically claiming it wasn't their fault.

Supa Auto Detailing is NOT a BBB Accredited Business.

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