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Business Profile

Consignment Clothes

Eye Candy Refind

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted for a basement remodel and a few others things about 12 months ago - late 2021/early 2022. The project went really well and we were very happy for the final outcomes except for a couple of things that we continue to try and get resolution on. One of the final things for the basement remodel was to have a cabinet built that would go under our steps (build-in). The cabinet that was built didn't fit and was wrong for the space, so a new one had to be built. This put the project behind the agreed upon deadline for completion of 7/4/2022. The new agreed upon deadline was sometime in October, 2022. We are now coming to the end of 2022 and are 5 months behind schedule and 2 months behind the secondary deadline. The owner (****) has not been able to offer a solution and date for completion of the basement remodel. We need the build-in cabinet installed and we need baskets for the build-in shelves that were installed delivered. We also have had a problem with the thermostat installed during the remodel that has caused a problem with our heated floors which a heating company is figuring out how to fix and has already recommended going back to the original thermostat - we have been quoted a price of $2300 to fix the heated floor problem we believe was caused by ****** team during the remodel. The owner (****) has now said we will owe another $2500 to install the build-in shelving unit to get them to install. We don't feel that is fair and at the very least there would be a cost/expense to her for delivering on the project more than 5 months late and causing a problem with our heated floor thermostat's. Resolution for us would be a date of when we can expect the project to be completed and no additional charges. We will cover the costs to fix whatever her team did with our floors and thermostat. Thanks *** and *********************************

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